Travel Coordinator

About the Role

Local Foreigner is a boutique consultancy specializing in high-end curated travel. From the bespoke to the basic, we guide our clients on everything from a weekend in Paris to an expedition in Patagonia. Our mission is to deliver the most personalized travel experience through caring service and a seamless planning process. The Local Foreigner brand represents a warm, worldly sophistication with a curator's keen attention to detail, and we believe it is crucial for everyone behind the brand to embody these qualities. The ideal Travel Coordinator candidate is a smart, super-organized, intuitive communicator who thrives in a fast-paced, forward-thinking environment. The person who succeeds in this role is a relentless problem solver who has a "whatever it takes" mentality and finds joy and fulfillment in making people happy, no matter how big the ask. This candidate shares our passion for and belief that travel is a source of inspiration, renewal, and joy. The Travel Coordinator will provide day-to-day support to a small team of Local Foreigner's Travel Consultants and Associates. As Local Foreigner is a small business, it is crucial for the candidate to be a team player and eager to provide support in all areas of the business. At the same time, we seek a dynamic candidate with excellent growth potential who finds fulfillment in building a business and evolving with our company over the long term. This is a unique opportunity to enter the high-end travel industry and work closely with a highly experienced team.

Responsibilities

• Support Local Foreigner Team in drafting eloquent descriptions and emails to clients
• Correspond with suppliers (hotels, operators & independent guides) to coordinate travel arrangements
• Liaise with hotel concierges to make dining, entertainment & ground transportation reservations
• Liaise with private aviation companies and Local Foreigner flight specialist to provide the most tailored flight recommendations for client household
• Create and keep client travel documents such as itineraries and invoices updated
• Coordinate directly with personal and executive assistants to manage schedules, organize appointments, and ensure smooth communication and timely execution of client requests and priorities
• Update and maintain client's personal calendar, ensuring all meetings, travel itineraries, and key appointments are accurately added and organized for easy access and timely reminders
• Tracking time on client trips through an online tracking system
• Enter data into CRM (trip feedback, scouting reports, account/client information, etc.)
• Reconfirm client itineraries before client departure
• Learn and use Local Foreigner tools including Salesforce
• Participate in the idea generation and implementation of side projects to support Local Foreigner's cautious, deliberate growth
• Attend in-office meetings and evening events on behalf of Local Foreigner

Requirements

• New York-based, this role requires you to be in-office
• Bachelor's degree
• 2+ years of professional experience. Proven experience in customer service or hospitality background a plus
• International travel experience (minimum 10 countries) & extensive knowledge of world geography
• Able to meet the schedule and availability requirements of a high touch client-service role: regular work hours are Monday–Friday, 9:30 AM–6:30 PM EST, with availability to respond to client needs between 8:00 AM–8:00 PM EST. Regular weekend availability and additional after-hours responsiveness are required based on client travel, time-sensitive requests, and urgent or emergency needs.
• Outstanding verbal and written communication skills, creative writing a plus
• Ability to present, persuade and communicate effectively
• Able to handle high-stress situations and remain calm
• Team player, able to work collaboratively and within groups
• Strong work ethic; someone who identifies opportunities to take on more
• Proactive and resourceful; an intuitive problem-solver
• Detail-oriented and excellent time-management and organizational skills with ability to handle multiple projects and tasks simultaneously
• Positive attitude with passion for travel, and a reflection of Local Foreigner's brand ethos
• Quick-learning, and able to work in a fast-paced environment, able to navigate competing priorities confidently
• Tech-savvy, proficient with MS Office (Excel skills mandatory) and knowledge of Adobe Suite & Salesforce will be considered a plus

Compensation

$75,000, annually. Upon conclusion of training period, competitive bonus structure tied to billable hour targets.

Benefits

• Employee medical, dental & vision benefits
• Retirement & Profit-Sharing Plan (401k)
• 15 days of Paid Time Off, 11 annual holidays, 4 religious floating holidays
• Remote Fridays after six months of employment
• Up to 10 additional one-off remote workdays per year, subject to manager approval and business needs after six months of employment
• After the 1-year training review, the Coordinator will be eligible for training and development opportunities to enhance their career, such as a travel stipend, opportunities to participate in FAMs and/or scouting trips, and attendance at domestic or international conferences on behalf of Local Foreigner (which may occur over weekends).

Benefits are subject to change without notice.