Travel Consultant I

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. In this role, you’ll join our U.S. Military and Government team, specializing in seamless travel management services to our federal clients.

Responsibilities

• Create and complete travel arrangements (air, hotel, car, rail).
• Ensure reservations are built according to client standards and preferences.
• Act as a trusted advisor by offering informed and insightful recommendations that provide the best travel experience.
• Handle basic and moderately complex bookings with potentially non-standard and multi-destinations, ticket exchanges, and complex fares.
• Raise most complex bookings to more experienced staff.
• Assignments include both routine and non-routine work.
• Benefit from comprehensive training by experienced colleagues and use our social intranet to always stay up-to-date.

Requirements

• English fluent – written and spoken.
• 2nd language a plus.
• Good verbal and written communication skills.
• Basic MS Office skills.
• A genuine passion for high-quality customer service — we care about our customers and it’s important to us that you do too.
• Strong teamworking skills.
• A positive, “can do” attitude.
• Willingness to learn and grow!
• We accept Military experience/certifications as a substitute for some requirements.

Pay

The US national base salary range for this position is from $38,000 - $71,000 USD annually. The national range provided includes the base salary that the company expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

Benefits

• Flexible benefits tailored to each country, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources.
• Travel perks: choice of deals each week from major travel providers on flights, hotels, cruises, and car rentals.
• Access to over 20,000 courses on the learning platform, leadership courses, and internal job openings.
• Opportunity to connect with colleagues through global INclusion Groups centered around common identities or initiatives.

Schedule

Location: Onsite at Fort Liberty, North Carolina, United States.