Travel Consultant I

Amex GBT is a place where colleagues find inspiration in travel as a force for good and, through their work, can make an impact on the industry. The U.S. Military and Government team provides seamless travel‑management services to federal clients, and the Travel Consultant role delivers outstanding customer service to defense and government travelers before, during, and after their business trips.

Responsibilities

• Create and complete travel arrangements (air, hotel, car, rail).
• Ensure reservations are built according to client standards and preferences.
• Act as a trusted advisor by offering informed and insightful recommendations that provide the best travel experience.
• Handle basic and moderately complex bookings, including non‑standard and multi‑destination itineraries, ticket exchanges, and complex fares.
• Escalate the most complex bookings to more experienced staff.
• Perform both routine and non‑routine work assignments.
• Benefit from comprehensive training by experienced colleagues and stay up‑to‑date via the social intranet.
• Support customers primarily via phone and walk‑ins.

Requirements

• Fluent English (written and spoken); a second language is a plus.
• Good verbal and written communication skills.
• Basic proficiency with Microsoft Office.
• Genuine passion for high‑quality customer service.
• Strong teamwork skills.
• Positive, “can‑do” attitude.
• Willingness to learn and grow.
• Military experience or certifications accepted as a substitute for some requirements.
• U.S. citizenship required; must meet government eligibility requirements and successfully complete company and government background investigations.

Pay

The U.S. national base salary range for this position is $38,000 – $66,000 annually. Actual base salary will be based on factors such as role scope, complexity, relevant experience, skills, knowledge, and work location.

Benefits

• Flexible benefits tailored to each country, effective day one, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources for you and your immediate family.
• Travel perks: weekly deals from major travel providers on flights, hotels, cruises, and car rentals.
• Access to over 20,000 courses on the learning platform, leadership courses, and early access to internal job openings.
• Inclusion groups that connect colleagues around common identities or initiatives to foster a more inclusive workplace.
• Additional benefits and programs not listed here.

Location: Fort Bliss, Texas, United States.