Travel Consultant I

About the role

Join our U.S. Military and Government team specializing in seamless travel management services to our federal clients. Provide outstanding customer service to defense & government travelers before, during, and after their business trips.

Responsibilities

• Create and complete travel arrangements (air, hotel, car, rail)
• Ensure reservations are built according to client standards and preferences
• Act as a trusted advisor by offering informed and insightful recommendations that provide the best traveler experience
• Handle basic and moderately complex bookings with potentially non-standard and multi-destinations, ticket exchanges, and complex fares
• Raise most complex bookings to more experienced staff
• Assignments include both routine and non-routine work

Requirements

• 3+ years of customer service experience; travel industry experience and Sabre GDS knowledge preferred
• Freshman English (written and spoken); additional languages are an asset
• Strong communication skills and basic proficiency in Microsoft Office
• Passion for delivering exceptional customer service, with a positive attitude, strong teamwork skills, and a willingness to learn and grow

Qualifications

• CWT accepts Military experience/certifications as a substitute for some requirements

Skills

• Customer service
• Travel management
• Sabre GDS knowledge

Benefits

• Comprehensive US benefits programs
• Flexible benefits tailored to each country
• Health and welfare insurance plans
• Retirement programs
• Parental leave
• Adoption assistance
• Wellbeing resources
• Travel perks
• Access to over 20,000 courses on our learning platform
• New job openings available to internal candidates first

Pay

$38,000 to $49,000 USD based on travel industry experience

Schedule

N/A