Travel Consultant I

At Amex GBT, colleagues find inspiration in travel as a force for good and can make an impact on our industry through their work. We help colleagues achieve success and offer an inclusive, collaborative culture where your voice is valued. In this role, you’ll join our U.S. Military and Government team, specializing in seamless travel management services for federal clients.

About the role

As a Travel Consultant, you will provide outstanding customer service to defense and government travelers before, during, and after their business trips. Through our combination of outstanding people and innovative technology, we ensure the travel experience is unforgettable for all the right reasons.

Responsibilities

• Create and complete travel arrangements (air, hotel, car, rail).
• Ensure reservations are built according to client standards and preferences.
• Act as a trusted advisor by offering informed and insightful recommendations for the best travel experience.
• Handle basic and moderately complex bookings, including non-standard and multi-destination trips, ticket exchanges, and complex fares.
• Escalate the most complex bookings to more experienced staff.
• Perform both routine and non-routine assignments.
• Benefit from comprehensive training by experienced colleagues and use our social intranet to stay up-to-date.

Requirements

• Fluent in English (written and spoken).
• Proficiency in a second language is a plus.
• Good verbal and written communication skills.
• Basic MS Office skills.
• Genuine passion for high-quality customer service.
• Strong teamworking skills and a positive, “can-do” attitude.
• Willingness to learn and grow.

We accept military experience and certifications as a substitute for some requirements.

Pay

The U.S. national base salary range for this position is $38,000 to $71,000 annually. The actual base salary will depend on factors such as the scope and complexity of the role, relevant experience, skills, knowledge, and work location.

Benefits

• Work and life: Flexible benefits tailored to each country, including health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources.
• Travel perks: Weekly deals from major travel providers on flights, hotels, cruises, and car rentals.
• Development: Access to over 20,000 courses on our learning platform, leadership training, and priority consideration for internal job openings.
• Inclusion: Connect with colleagues through global INclusion Groups centered around common identities or initiatives.

Location: Onsite at Redstone Arsenal, Alabama, United States.