Travel Claims Examiner Customer Service Representative

About the role

As a Travel Claims & Customer Service Representative, you will take the first reports of claims and initiate the claims process. This is a front-line position in our Travel department and is crucial in setting the tone for fulfilling our promise of providing exceptional white-glove service to our claimants and callers.

Responsibilities

• Independently process travel claims in accordance with associated policies
• Read, analyze and interpret general business materials, technical procedures, benefit plans and regulations
• Handle incoming calls from and make outgoing calls to claimants and suppliers in a professional, positive and proactive manner
• Maintain current knowledge of Plans and effectively apply this knowledge to the payment of claims, customer service, and all other job functions
• Maintain HIPAA compliance

Requirements

• Effective time management skills
• Excellent interpersonal, oral and written communication skills
• Intermediate skill level in Microsoft Office programs
• Problem/issue resolution capability
• Ability to work effectively in a fast-paced team-based environment

Qualifications

Successful Candidate Will Have:

• Effective time management skills
• Excellent interpersonal, oral and written communication skills
• Intermediate skill level in Microsoft Office programs
• Problem/issue resolution capability
• Ability to work effectively in a fast-paced team-based environment

Skills

• Independent judgment and communication skills
• Reading and interpreting business materials
• Handling customer service inquiries
• Microsoft Office proficiency
• Problem-solving ability

Benefits

Not specified

Pay

$17.00 - $21.00 per hour

Schedule

Not specified