Travel Claim Examiner and Customer Service Representative

Job Description

Independently process travel claims in accordance with associated policies
Ability to read, analyze and interpret general business materials, technical procedures, benefit plans and regulations
Handle incoming calls from and make outgoing calls to claimants and suppliers in a professional, positive, and proactive manner
Consistently meet established performance standards, including quantity and quality claims processing standards
Maintain current knowledge of Plans and effectively apply this knowledge to the payment of claims, customer service, and all other job functions
Ability to function independently within established guidelines
Maintain HIPAA compliance
Effective time management skills
Ability to function independently within established guidelines

Requirements

• Intermediate skill level in Microsoft Office programs
• Problem/issue resolution capability
• Excellent interpersonal, verbal, and written communication skills

Qualifications

• Ability to function independently within established guidelines

Skills

• Independent judgment
• Strong communication skills

The Role

Serve as the first point of contact for reporting claims and initiating the claims process.
Deliver on our commitment to providing exceptional, white-glove service to claimants and callers.

About One80

One80 Intermediaries is part of Arrowhead Intermediaries, a global insurance distribution platform that offers deep specialization, scale, and innovation across wholesale brokerage, program administration, and specialty insurance.

Pay Range

$16.85 - $21.00 Hourly

Company Overview

About One80 Intermediaries: One80 Intermediaries is part of Arrowhead Intermediaries, a global insurance distribution platform that offers deep specialization, scale, and innovation across wholesale brokerage, program administration, and specialty insurance. With more than 7,000 professionals worldwide and a collective portfolio exceeding $18 billion in premium placed in 2024, our combined organization delivers a diverse trading platform for insurance carriers as well as expanded access and niche solutions for brokers and customers navigating complex and hard-to-place risks. The platform combines entrepreneurial culture with operational excellence to deliver tailored solutions and long-term value across the insurance ecosystem.

Equal Opportunity Employer

One80 Intermediaries is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.