Travel Center General Manager

About the role

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 43 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing. Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.

Responsibilities

• Generate and execute travel center and restaurant business plans to achieve established standards, sales and profit objectives, and customer satisfaction.
• Ensure customer expectations are met.
• Conduct meetings with subordinate employees.
• Maintain effective vendor relationships.
• Build, coach, manage, and develop teams (staffing, interviewing, hiring, training).
• Drive sales.
• Manage team members.
• Track inventory.
• Provide customer service.
• Perform P&L analysis.

Qualifications

• Exemplify integrity and accountability at the managerial level.
• Demonstrate excellent team leadership skills.
• Ability to work a flexible schedule of nights, days, weekends, and holidays.
• Minimum 2‑3 years of management experience in retail, restaurant, grocery, or other service industry with responsibility for financial results.
• Previous management proficiency in high‑volume retail with P&L accountability.
• Ability to create and maintain a customer‑focused culture.

Benefits

• Fuel discount
• Nation‑wide medical, dental, and vision plans
• 401(k)
• Flexible spending accounts
• Adoption assistance
• Tuition reimbursement
• Weekly pay

Pay

$54,300.00 – $80,750.00 per year

Schedule

Flexible schedule including nights, days, weekends, and holidays.