Travel Automation Analyst
About the role
Support and review low level complexity help desk requests. Provide a proactive and consultative approach to programming basic entry level solutions. Learn, understand, and adhere to department guidelines and procedures consistently. Provide basic troubleshooting for key information related to client concerns, programming errors, and escalations. Focus on basic routine requirements gathering and routine writing. Perform QC Web updates per help desk requests. Serve as an ongoing resource for OBT and QCE implementation projects. Submit requests to detach and/or attach global standard optional or custom routines. Handle QC Web account creation for project implementations.
Requirements
- Prior experience in the travel industry, including MidOffice Applications knowledge as part of an organized technology team
- Strong hands‑on knowledge of all aspects of the travel reservation process
- Ability to work on multiple projects concurrently
- Excellent organization and time management skills
- Proven customer service skills
- Good knowledge of Microsoft Office products
- Strong verbal and written communication skills in English
- Working knowledge of Sabre and Amadeus GDS systems is a plus
Benefits
- Flexible working hours and work‑from‑home or remote opportunities
- Opportunities to grow your skillset and career
- Generous vacation days to rest and recharge
- A compensation package that feels fair, including mental, physical, and financial wellbeing tools
- Travel industry professional perks and discounts
- An inclusive work environment where diversity is celebrated
- Open communication, collaboration, and a flexible work‑life balance
- Unique, often global experiences that empower development and growth
- Focus on sustainability and helping others through charitable activities in communities worldwide
Pay
The salary range for candidates in applicable jurisdictions in the US for the position of Business Analyst 1, CSS Travel Automation is between $58,000 and $62,000. Actual pay depends on skills, qualifications, experience, and geographical location.
Schedule
Remote, full‑time position based in the United States.