Travel Agent - Tampa, FL (Westshore)

About the Role

Drive revenue growth and deepen AAA member engagement by developing new business, retaining existing clients, and promoting a broad portfolio of travel, membership, and financial products. This role delivers exceptional customer experiences through consultative sales, relationship management, and end-to-end travel planning for complex domestic and international itineraries. Success requires meeting sales goals, leveraging referral and lead-generation systems, and utilizing digital tools to build a strong, repeat client base.

Responsibilities

• Generate new sales, retain existing members, and grow ACG’s overall book of business through multiple product offerings.
• Drive new business with competitive products and help retain The Auto Club Group’s 13+ million members.
• Establish and grow mutually beneficial relationships with AAA Members to maximize their member experience and use of AAA benefits, leading to profitable sales, revenue growth, and repeat travel bookings.
• Receive and champion customer concerns through to resolution.
• Achieve assigned travel, membership, and credit card sales goals.
• Sell cruises, tours, hotel accommodations, air travel, car rental, travel insurance, AAA credit cards, AAA memberships, and related travel products and services.
• Prepare complex and/or large-scale domestic and international travel packages.
• Complete reservations and advise clients regarding documentation requirements.
• Make necessary travel arrangements, including reservations, payment collection, and document processing.
• Ask for referrals and build and grow a book of client business by utilizing the AAA ACG lead system.
• Proactively learn and utilize AAA ACG digital and communication technologies to achieve objectives.

Requirements

• High school diploma or equivalent.
• 1-year business-to-consumer sales experience.

Work Environment

This is an in-office position. Employees will service ACG members in-person and are based on site in an ACG branch facility.

Pay

Base pay (non-exempt) total: $31,200 plus up to $10,400 in supplemental pay or commissions, whichever is greater. Uncapped earning potential through unlimited commissions on travel sales, with additional commission opportunities for membership and credit card sales. Guaranteed commission payouts and eligibility for special performance incentives from ACG and travel partners, plus a quarterly new hire on-pace bonus. This role is overtime eligible.

Benefits

Compensation & Incentives

• Base pay with performance-based earning potential.
• Uncapped commissions on travel sales, plus additional commission opportunities for membership and credit card sales.
• Guaranteed commission payouts and special performance incentives from ACG and travel partners.
• Quarterly new hire on-pace bonus.
• Overtime eligibility for non-exempt role.
• Structured career path with performance-driven growth and earnings.

Sales Support

• Free leads, prioritized for prospects most likely to travel.
• In-office travel events and walk-in traffic to drive daily sales opportunities.
• Direct-to-consumer marketing support to generate interest.
• Exclusive Preferred Partner discounted rates and member benefits to help close sales.
• Access to an engaged travel audience, as AAA Members travel more than average consumers.

Tools & Team Support

• Inside support structure to reduce administrative work.
• Support from Air Desk and Inside Sales Agents.
• Interactive group system for seamless booking.

Training, Certifications & Development

• Free Travel Partner training certifications.
• Travel benefits for completing online training programs, potentially resulting in free or reduced travel.
• Familiarization tours and cruises offered through developmental programs at no cost.

Exclusive Travel Agent Benefits

• International Airlines Travel Agent Network (IATAN) card, offering hotel, car rental, cruise, and tour partner discounts.
• Complimentary membership with the American Society of Travel Advisors (ASTA).

Health & Wellness

• Medical plans with multiple coverage options, including HSA eligibility.
• Prescription drug coverage.
• Dental and vision benefits.
• Employee Assistance Program (confidential support services).

Financial Protection & Insurance

• Company-paid basic life insurance.
• Optional supplemental life insurance and dependent coverage.
• Short-term and long-term disability coverage.
• Critical illness, accident, and pet insurance options.

Retirement & Savings

• 401(k) plan with 3% automatic deferral upon eligibility; employee may contribute 1% to 50% of eligible earnings.
• Company match of 50% on employee contributions up to 6% of pay, paid annually with immediate vesting.
• Additional company contribution of 4% of pay each payday, 100% vested after three years of service.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSA) options.

Time Off & Leave

• Paid Time Off (PTO): Accrual-based, increases with tenure, eligible at 90 days of employment. Full-time new employees receive up to 12 PTO days annually; part-time PTO is calculated based on scheduled hours.
• Paid Holidays: Full-time employees receive 10 company-paid holidays annually, plus 1 mental health day, 2 floating holidays, and 1 volunteer day. Part-time employees receive 8 company-paid holidays, plus 1 mental health day and 2 floating holidays.
• Paid leave programs, including parental, bereavement, jury duty, and military leave.

Career Growth & Education

• Tuition assistance (up to $5,250 annually; 80% covered by ACG).
• Professional certification support with 100% reimbursement for eligible programs.
• Opportunities for career development and advancement.

Additional Perks

• Complimentary AAA membership with roadside assistance and travel discounts.
• Adoption assistance program.

Schedule

Monday - Friday, 8:30 am – 5:30 pm.

Signing Bonus

$1,500 to $3,000 (amount dependent on experience). To qualify, applicants must be new to the Auto Club Group.

About the Company

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America. AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints.