Transportation Supervisor

Duties

• Relays work orders, messages, and information to or from drivers, supervisors, and field inspectors using telephones or two-way radios.
• Prepares daily routes by creating work orders through the routing software program.
• Confers with customers or supervising personnel to address questions, problems, and requests for service or equipment.
• Maintains files of customer requests, work or services performed, and other dispatch information.
• Handles and resolves service interruptions, vehicle breakdowns, and other operational issues as they arise.
• Monitors personnel or equipment locations and utilization to coordinate service and schedules.
• Records and maintains files of customer requests, work or services performed, and other dispatch information.
• Manages difficult or emotional customer situations and solicits customer feedback to improve service.
• Collects data from the plant and compiles reports that include volume, daily accidents, and hours of service for upper management.
• Ensures compliance with Department of Transportation (DOT) regulations and safety policies.
• Operates office machines such as copiers, scanners, and fax machines.
• Provides real-time solutions to minimize disruption to services and ensure timely completion of deliveries.
• Determines types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specifications.

Qualifications

• Minimum of 2 years of experience in dispatching, preferably in the waste management or transportation industry.
• A high school diploma or equivalent; additional training or certification in logistics or transportation management is a plus.
• One to two years of experience working in Excel and Word (Intermediate to advanced knowledge preferred).
• One year of experience working in customer service.
• One year of experience reporting financial information to upper management.
• Bilingual (English & Spanish) preferred.