Transportation Specialist

About the role

Wyoming Independent Living (WIL) advances independence, dignity, and a world without barriers where people with disabilities are empowered to fully participate in their communities and live their chosen lives. We are seeking a detail-oriented, welcoming, and mission-driven Administrative Specialist to serve as the front office anchor and provide essential administrative, billing, and organizational support to our team. Individuals with disabilities are strongly encouraged to apply.

Responsibilities

• Create a welcoming and professional atmosphere for visitors and callers
• Answer and route phone calls appropriately
• Maintain information and referral records
• Aid consumers with paperwork, copies, and basic office needs
• Absorb walk-ins with public computers and assistive technology
• Maintain an organized digital filing system
• Receive and distribute mail and deliveries
• Process cash receivables and prepare bank deposits
• Track consumer satisfaction surveys and assist with reporting
• Manage petty cash
• Aid staff with document preparation, data entry, mailings, and supply management
• Prepare and submit monthly Fee-For-Service billing
• Provide billing reports
• Review remittance reports and follow up on unpaid or denied claims
• Maintain employee records and time sheet documentation
• Manage job postings
• Aid with employee benefit communications
• Maintain agency website content

Requirements

• Two years of related education and/or experience
• Preferred: personal experience with disability, experience with insurance billing, human resources experience, knowledge of disability-related resources, experience with a Center for Independent Living

Qualifications

• Understanding of Independent Living philosophy (self-determination, self-advocacy, consumer control)
• Strong interpersonal and customer service skills
• Excellent organizational and time management abilities
• Attention to detail and ability to meet deadlines
• Proficiency with Microsoft 365 and general office technology

Benefits

• Health Insurance Navigation
• Supplemental Insurance
• Dental/Vision Plan
• Health Reimbursement Arrangement (HRA)
• Flexible Spending Account (FSA)
• Short-Term Disability Insurance
• Retailer Package
• Wellness Benefit
• Employee Assistance Program (EAP)
• Professional Development
• FMLA/ Medical Leave
• Donation
• Paid Holidays
• Paid Time Off
• Public Student Loan Forgiveness
• Mileage and Per Diem Reimbursements

Equal Opportunity Statement

Wyoming Independent Living, Inc. is an Equal Opportunity Employer. Individuals with disabilities are strongly encouraged to apply. Reasonable accommodations will be provided.