Transportation Services Representative 1 (Limited Duration)

About the role

The Transportation Services Representative 1 (Limited Duration) position at the Oregon Department of Transportation's Driver and Motor Vehicles Division (DMV) Field Services Group / East Region in Pendleton assists the public with various DMV services including driver license applications, vehicle registration, and permit issuance.

Responsibilities

• Assist the public with obtaining a driver license, registering vehicles and issuing permits and license plates.
• Administer knowledge, skill and vision tests to potential drivers.
• Ensure correct fees are collected and provide information about regulations and policies.
• Administer behind-the-wheel drive tests.
• Perform physical examinations of vehicles and verify vehicle identification numbers.
• Prepare daily bank deposits and account for sensitive inventory.
• Occasionally perform relief work in other DMV offices within the region.
• May require standing for extended periods of time, working in inclement weather, working an irregular schedule, and lifting up to 40 pounds.
• Must be able to type at least 30 words per minute with a high level of accuracy.

Requirements

To qualify, applicants must have two years of public contact/customer service experience involving dealing with the public in person or by phone, providing information about services/programs or explaining and/or applying rules, regulations and procedures; three months experience collecting money and making change; and completion of an associate’s degree substituting for one year of the public contact experience. Driving is an essential function of this position, requiring a valid US driver license and an acceptable driving record.

Qualifications

• Completion of an associate’s degree will substitute for one year of the public contact experience.
• Experience or training using computers to retrieve and input data.
• Special qualifications: Driving is an essential function of this position. You must have a valid US driver license and an acceptable driving record. We will conduct pre-employment driving records checks on our final candidate(s).

Skills

Experience working in a fast-paced environment and dealing with stressful situations. Demonstrated computer literacy skills and reading comprehension skills. Experience providing excellent customer service. Experience handling multiple assignments and frequent interruptions. Experience effectively interpreting and communicating complex rules and policies to customers or clients.

Benefits

This is a limited duration appointment that is expected to end within 1 year from the date of hire. Limited duration appointments are benefits eligible and have a designated maximum length of service. This position has the potential to become permanent.

Pay

The salary range listed is the non-PERS monthly salary range. If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by 6.95%.

Schedule

Flexible work schedules, paid leave, and other benefits are provided.