Transportation Services Representative 1 (Bilingual Spanish)

Oregon Department of Transportation – Driver and Motor Vehicles Division (DMV), Field Services Group / Mt. Hood Region, Gresham

About the role

Bring your customer service skills to the Gresham DMV as a bilingual transportation services representative. In this role, you will assist the public with obtaining a driver license, registering vehicles, and issuing permits and license plates. We provide the training you need to make decisions using vehicle laws, agency policies, and regulations.

This position requires the ability to speak and read Spanish fluently. Indicate your Spanish speaking and reading skills in the application questionnaire.

Responsibilities

• Help the public register vehicles and apply for permits.
• Provide exceptional customer service while following privacy laws.
• Communicate clearly with customers from diverse backgrounds to accurately answer complex questions.
• Produce photo licenses, instruction permits, and identification cards.
• Administer, correct, and explain driver license tests.
• Conduct and interpret results of driver vision tests.
• Perform physical examinations of vehicles and verify vehicle identification numbers.
• Prepare daily bank deposits and account for sensitive inventory.
• Occasionally perform relief work in other DMV offices within the region.
• May require standing for extended periods, working in inclement weather, working an irregular schedule, and lifting up to 40 pounds.

Must be able to type at least 30 words per minute with a high level of accuracy. A typing assessment will be conducted at the time of interview for selected candidates.

Requirements

• Two years of public contact/customer service experience which involved dealing with the public in person or by phone providing information about services/programs or explaining and/or applying rules, regulations, and procedures.
• Experience or training using computers to retrieve and input data.
• Three months experience collecting money and making change.
• Completion of an associate’s degree will substitute for one year of the public contact experience.
• Driving is an essential function of this position. You must have a valid US driver license and an acceptable driving record. We will conduct pre-employment driving records checks on our final candidate(s).

Preferred Qualifications

• Experience working in a fast-paced environment and dealing with stressful situations.
• Demonstrated computer literacy skills and reading comprehension skills.
• Experience providing excellent customer service.
• Experience handling multiple assignments and frequent interruptions.
• Experience effectively interpreting and communicating complex rules and policies to customers or clients.

Benefits

• Work/life balance, 11 paid holidays a year, flexible work schedules, and paid leave.
• Comprehensive and equitable base salary offer within the listed range. Through an equal pay assessment, we will determine the salary offer using the information you provide in your submitted application materials.
• Public Service Loan Forgiveness opportunity.

Pay

Non-PERS monthly salary range: $3,952 - $5,458. If you are already a participating PERS member or once you become PERS eligible, the salary range will increase by 6.95%.