Transportation Scheduler

Position Summary

The Transportation Scheduler supports the School of Origin Transportation Program. Key responsibilities include scheduling and dispatching drivers, managing urgent and non-urgent calls, and maintaining strong relationships with provider partners.

Duties and Responsibilities

• Receive last-minute schedule changes and make necessary routing changes in the Route Genie tracking software
• Work with the Transportation Manager to address service issues
• Maintain logs of calls and transportation cancellations/no-shows, entering data into spreadsheets and databases as needed
• Process routing and dispatching activities, assigning drivers to routes, and contacting drivers for time-sensitive schedule changes
• Answer questions and concerns about transportation issues
• Master and use the scheduling software system (Route Genie)
• Data entry of new student paperwork for transport
• Log reports on all activities during the shift
• Work a flexible schedule from 7:00 am - 3:30 pm, with potential for other hours
• Attend annual Conflict of Interest training
• Handle same-day and ongoing change requests, as well as student build-outs
• Manage student schedules using school calendars and student referrals

Requirements

• High school diploma or GED required
• 2+ years of experience in customer service, data entry, and tracking software systems
• Exceptional communication skills and customer service attitude
• Strong data entry and computer skills, including MS Office (Excel, Word, Outlook)
• Knowledge of grammar and punctuation
• Learning and mastering the transportation scheduling software system
• Able to work in a fast-paced environment, meeting critical deadlines with confidence and a positive attitude
• Accuracy and attention to detail
• Exceptional time management and organizational skills
• Demonstrated ability to work with minimal supervision