Transportation Representative, Transportation Representative

About the role

The TOC is Amazon's central command and control hub for transportation execution across the Supply Chain network. Operating across North America, India, and the EU, the TOC ensures seamless freight movement from vendor pick-up through fulfillment center delivery and onward to carrier hubs.

Responsibilities

• Stakeholder Communication: Serve as the bridge between external partners (carriers, vendors, suppliers) and internal teams (Retail, Finance, Software Support, Fulfillment Centers)
• Data Analysis & Reporting: Extract and analyze data from multiple databases using Excel, Access, SQL, and other tools; deliver ad hoc reports that drive decisions
• Performance Metrics: Develop, track, and interpret key metrics to improve business outcomes
• Business Requirements Scoping: Define functional requirements for Amazon's technology teams to build scalable solutions
• Data-Driven Decision Making: Quickly assess business impact of emerging trends and act decisively
• Issue Escalation & Resolution: Systematically escalate problems to the right owners and drive follow-through to resolution
• Narrative & Reporting: Create clear narratives outlining weekly findings, goal variances, and present insights in review forums
• Real-Time Customer Support: Deliver exceptional customer experience in a fast-paced environment.

Qualifications

• Basic Qualifications: Bachelor's degree (any discipline); advanced proficiency in Microsoft Excel (Pivot Tables, VLookUps, data modeling); proven ability to thrive in fast-paced, high-performance team environments; strong written and verbal communication skills; foundational understanding of logistics and supply chain operations
• Preferred Qualifications: Graduation in any specialization from a recognized university; excellent communication skills (written and verbal); ability to communicate correctly and clearly with all customers; good comprehension skills – ability to clearly understand and state the issues customers present

Benefits

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here.

Pay

Commensurate with experience.

Schedule

Virtual (WFH) in the below 10 Preferred Locations: Telangana, Karnataka, Andhra Pradesh, Punjab, West Bengal, Tamil Nadu, Rajasthan, Utter Pradesh, Delhi, Maharashtra.