Transportation Representative, ROW IB

About the role

The ROW IB team is seeking a highly motivated transportation representative to manage daily operational activities centrally across INFCs. The objective is to provide earliest appointments to sellers and address vendor/seller appointment-related requests.

Responsibilities

• Provide timely resolution to issues by checking and querying internal tools and making real-time decisions.
• Understand and analyze data to notice trends and drive seller experience without compromising on time.
• Communicate clearly in English both in writing and verbally via emails and hotline calls.
• Address vendor/seller requests through emails, calls, and ticketing mechanisms in a timely manner within an ambiguous environment using data analysis and other tools.
• Facilitate the flow of information, report progress, identify blockers, and provide resolutions.
• Inspire high standards while addressing requests and proposing alternative solutions by checking earliest availability.

Requirements

• Strong analytical skills, attention to detail, and effective communication abilities.
• Experience managing time efficiently, meeting personal goals, and working effectively with internal, partner, and customer teams.
• Proficiency in computer skills, including MS Office (Word, Excel, PowerPoint).
• Experience with internet navigation and website usage.
• Graduation from a recognized university.
• Excellent communication skills (written and verbal) in English.
• Ability to concentrate and follow up on issues without distraction to resolution.
• Deep diving skills.

Qualifications

• Basic qualifications include experience with strong analytical skills, attention to detail, and effective communication abilities; experience managing time efficiently, meeting personal goals, and working effectively with internal, partner, and customer teams; experience with computer skills, including proficiency in MS Office (Word, Excel, PowerPoint); knowledge of working over the internet and successfully navigating websites; graduation from a recognized university; excellent communication skills (written and verbal) in English; ability to communicate correctly and understand the issues; ability to concentrate and follow up on issues without distraction to resolution; and deep diving skills.

Skills

• Strong analytical skills.
• Attention to detail.
• Effective communication abilities.
• Time management.
• Computer skills, including proficiency in MS Office (Word, Excel, PowerPoint).
• Internet navigation and website usage.
• Communication in English (written and verbal).
• Problem-solving and decision-making.
• Data analysis and trend identification.
• Process improvement with automation and advanced use of SQL for data mining and business intelligence.

Benefits

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