Transportation Operations Lead

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of more than 350 locations across six continents. We satisfy the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our mission is to recruit, train, and retain the very best logistics and technical experts worldwide. We promote from within—more than 50 % of our employees have been with Expeditors for five years or more—and offer a unique compensation program that encourages growth, passion, and long‑term career development.

About the role

The Transportation Operations Lead assists in driving carrier and service‑provider performance through collaboration and coordination of people, carriers, and facilities. The role requires strong communication, the ability to present customer needs to diverse audiences, and skill in troubleshooting, investigating, and resolving issues while maintaining positive business relationships.

Responsibilities

• Drive carrier and service‑provider performance for US hub or spoke locations.
• Collect and interpret data, identifying opportunities related to transportation operations.
• Own fleet/yard management, spokes, and ATL operations programs.
• Identify proactive workload opportunities and support team analysts, including nights and weekends as needed.
• Create and enhance tools to improve efficiencies for business partners and team members.
• Promote and maintain positive customer relationships.
• Monitor carrier KPIs and metrics for transportation analysis.
• Present improvement opportunities to stakeholders.
• Coordinate and collaborate with multiple warehouses, carriers, and service providers across locations and regions.
• Manage and influence corrective actions for ongoing delivery issues and opportunities.
• Proactively resolve bottlenecks in shipping and receiving processes.
• Update and document standard operating procedures, work instructions, and training materials.

Skills and Competencies

• Ability to lead, develop, and drive a cross‑functional team.
• Aptitude for issue resolution and conflict diffusion.
• Character‑driven: inspires trust and follow‑through on recommended solutions.
• Customer‑service mindset: acts and thinks with the customer’s needs in mind.
• Strong working knowledge of Microsoft Office or Google Workspace (Word, Excel, PowerPoint, Sheets, Gmail, Drive, Docs, etc.).
• Effective business communication: writes, speaks, and presents clearly and professionally, adapting style to the audience.
• Adaptability: embraces change with composure, resilience, and perseverance under pressure.
• Time‑management, multitasking, and prioritization skills with the ability to re‑prioritize as needed.
• Results‑orientation: anticipates issues, acts proactively, and demonstrates a bias for action.
• Persistence: driven by resolution through consistent follow‑up.
• Relationship‑building: collaborates effectively with individuals across various titles and roles.
• Team mindset: eager to collaborate, develop solutions, and volunteer support when needed.

Qualifications

• Legally permitted to work in the United States.
• Strong communication skills.
• 1–2 years of leadership experience (preferred).
• 2–3 years of transportation & logistics experience.
• 1–2 years of warehousing experience (preferred).
• Bachelor’s degree or equivalent industry experience.
• Physical requirements: primarily seated work with occasional movement; occasional overnight travel (

Benefits

• Paid vacation, holidays, and sick time.
• Medical health plan.
• Life insurance.
• Employee Stock Purchase Plan.
• Training and personnel development program.
• Growth opportunities within the company.
• Employee referral program.
• Performance bonus.