Transportation Management Center Shift Supervisor/System Operator IV

About the role

This role sits out of our Long Island City, NY office. This Opportunity
Be involved in projects with our Mobility Operations Team and be a part of a growing organization that meets our client’s objectives and solves their challenges.
Your Impact
Supervise System Operators during shift
Assist Trainer in training of new staff
Know the operations and procedures of all ITS systems
Perform special projects and tasks as requested, delegate tasks to staff members
Assist System Operators in every aspect of their duties; when necessary
Assist Operations Manager in developing and updating protocols, procedures, training materials and conducting staff performance evaluation
Assist in creating and implementing a staff schedule; Update weekly or when necessary
Communicate with police, rescue, media, tow, TRANSCOM, and construction & maintenance contractors concerning roadway incidents and/or equipment failures
Consult with partner agency management to construct emergency and special Variable Message Sign (VMS) messages
In coordination with the Operations Manager, handle correspondence between TMC and outside agencies and authorities
Meet/Interview potential candidates for hire
Assist Operations Manager in preparing monthly incident progress reports for our client
Resolve problems and staff complaints
Create Daily Summary Report for the shift
Mentor new staff
Exercise responsible and ethical decision-making regarding company funds, resources and conduct and adhere to WSP's Code of Conduct and related policies and procedures
Proven track record of upholding workplace safety and ability to abide by WSP's health, safety and drug/alcohol and harassment policies

Required Qualifications

• High School Diploma
• 7 years of experience with a TMC type facility and/or traffic management
• 3 years of supervisory experience
• Strong oral and written communication skills
• Personnel management experience
• Public, internal and external relations (works well with internal, external and partner groups and individuals)
• Analytical and organizational skills
• Computer/Software – including MS Office applications, spreadsheets and databases
• Strong interpersonal skills with an ability to work with others in a team environment

WSP Benefits

WSP provides a comprehensive suite of benefits focused on a providing health and financial stability throughout the employee’s career. These benefits include coverage related to medical, dental, vision, disability, and life; retirement savings; paid sick leave; paid vacation (or other personal time); paid parental leave; and paid time off for purposes of bereavement, voting, and/or attendance at naturalization proceedings.

Pay

$42/hour.

About WSP

ABOUT US
WSP USA is the U.S. operating company of WSP, one of the world's leading engineering and professional services firms. Dedicated to serving local communities, we are engineers, planners, technical experts, strategic advisors and construction management professionals. WSP USA designs lasting solutions in the buildings, transportation, energy, water and environment markets. With more than 15,000 employees in over 300 offices across the U.S., we partner with our clients to help communities prosper. www.wsp.com

Notice to Third Party Agencies

The selected candidate must be authorized to work in the United States. NOTICE TO THIRD PARTY AGENCIES: WSP does not accept unsolicited resumes from recruiters, employment agencies, or other staffing services. Unsolicited resumes include any resume or hiring document sent to WSP in the absence of a signed Service Agreement where WSP has expressly requested recruitment/staffing services specific to the position at hand. Any unsolicited resumes, including those submitted to hiring managers or other business leaders, will become the property of WSP and WSP will have the right to hire that candidate without reservation – no fee or other compensation will be owed or paid to the recruiter, employment agency, or other staffing service.