Transportation Customer Service Representative

Responsibilities

• Ensure highest quality customer service and assist transportation supervision/management with daily shuttle operations.
• Helps riders locate correct shuttle routes.
• Aids in keeping all needed load zones clear of unnecessary traffic.
• Manages day-to-day activities of the assigned location.
• Maintains shuttle timeliness and resolves delays.
• Interacts with riders in a friendly and professional manner.
• Provides assistance to riders needing shuttle schedules.
• Monitors driver radio transmissions for up-to-the-minute updates.
• Provides directions to riders to various locations.
• Resolves rider complaints independently or with the aid of a supervisor.
• Answers radio transmissions promptly and courteously.
• Maintains cleanliness of work area and picks up trash.
• Presents oneself professionally at all times while at work.
• Arrives at work on time for scheduled shifts.
• Completes any other duties assigned by the supervisor.
• Performs on-call driving duties (non-CDL).
• Reports all operation-related issues to management.
• Assists shuttle riders in using the location’s shuttle mobile application (if applicable).

Qualifications

• Pay Rate: $15.92 per hour
• Education Required: High School Diploma or equivalent
• Experience Required: Experience in transportation, aptitude for using GPS applications.
• Licenses Required: Valid state driver’s license with a current address and acceptable driving record.
• Availability: Special shift requirements may vary depending on locations hiring needs. Availability to work 2nd shift, 3rd shift, and weekends may be required.
• Physical Demands: Frequent standing, walking, use of hands, reaching, and use of arms and hands outside in varying weather conditions.
• Work Environment: Moderate to loud noise, exposure to vehicle emissions, extreme hot/cold temperatures, bright sunlight, and nighttime working conditions.