Transportation Coordinator (Part Time, .3 Day)

About Us

We’re not just behavioral health people—we’re crisis people. Connections Health Solutions is a leading provider of immediate-access behavioral health crisis care. Our team combines medical and recovery-oriented treatment to stabilize individuals in crisis and connect them to community-based resources for ongoing recovery. Founded by emergency room psychiatrists Dr. Chris Carson and Dr. Robert Williamson, our model is physician-led and data-driven, drawing upon more than 15 years of crisis care expertise. Recognized by SAMHSA and the National Council for Mental Wellbeing as a national best practice, we’ve delivered invaluable treatment to hundreds of thousands of individuals facing crises. Our commitment remains consistent: to improve access, inspire hope, and provide the right support. Our values shape our decisions, define our culture, and foster continuous learning and growth.

• We accept people as they are, creating safe spaces where they feel valued and respected.
• We inspire hope by walking with people side-by-side, showing them grace and compassion.
• We act with intention, holding ourselves and each other accountable, and doing the right thing.
• We work as one team, trusting and supporting each other.
• We embrace change and innovation, striving to find better ways to fulfill our mission.

We are on a mission to change the face of behavioral health. Help us save lives and make a difference.

Responsibilities

• Coordinate and schedule transportation services based on individual needs and program requirements.
• Communicate transportation details clearly to individuals, families, drivers, and care teams.
• Monitor daily transportation operations to ensure all pickups and drop-offs are completed on time.
• Supervise Transport Drivers, providing direction, support, and performance feedback as needed.
• Maintain accurate records in scheduling software or logs, including trip details and any delays or changes.
• Troubleshoot and resolve scheduling conflicts, vehicle issues, or individual concerns promptly.
• Collaborate with external vendors and internal departments to optimize transportation logistics.
• Ensure compliance with safety standards, HIPAA guidelines, and company policies.
• Track recurring transportation needs and proactively manage standing orders and follow-ups.
• Support data collection for reporting purposes (e.g., mileage, costs, missed appointments).
• Complete patient transports as needed as a backup to the Transport Driver.
• Perform all other duties as assigned.

Requirements

• High School Diploma or equivalent
• Valid Driver’s license with a clean driving record. No suspensions or revocations of driver’s license in the last three years.
• At least 21 years of age
• 2+ years of experience in transportation scheduling, logistics, or administrative coordination
• Strong organizational and multitasking skills
• Excellent communication and customer service abilities
• Must be able to perform Safe Clinch patient restraint techniques
• Ability to remain calm and solution-oriented in a fast-paced environment

The Company has a mandatory vaccination policy. All successful applicants must be fully vaccinated, including showing proper documentation, or otherwise be exempt pursuant to the Company’s exemption process prior to their start date as a condition of employment.

Preferred Qualifications

• Associate’s degree preferred
• Familiarity with geographic areas served and transportation safety standards is a plus

Benefits

Full-time only:

• Comprehensive health insurance, including Medical, Dental, Vision, Accident, Critical Illness, and Hospital Indemnity (for employees and their families)
• CHS pays for Basic Life, AD&D, Short and Long-Term Disability
• Voluntary Life insurance option for employees and their families
• Health Savings Accounts (with $1,000 to $2,000 employer contribution depending on plan)
• Flexible Spending Accounts (health care and dependent care)
• 401k company match after 6 months (50% of deferrals up to 6% of compensation)
• Generous PTO starting at 160 hours accrued annually and 12 recognized company holidays

All Employees (Pool, Part-time, and Full-time):

• Employee Assistance Program to help with confidential emotional support, work-life solutions, financial solutions, legal assistance, or online support

After 90 days, you are auto-enrolled in the 401k Plan.

Pay

Actual compensation is based on relevant experience, education, internal equity, and budget. Kirkland, Washington Pay Range: $22.02 - $27.89 USD.