Transportation Authorization Specialist - Full Time - Varied Shifts

About the role

As one of the nation's Top 15 Health Systems, recognized by Premier and Modern Healthcare, Valley Health is a place where excellence, compassion, and purpose come together. This distinction reflects our commitment to exceptional patient care, clinical quality, and the caregivers who make it all possible. Department: PATIENT LOGISTICS CENTER - 107183. Worker Sub Type: Regular.

Responsibilities

• Obtain pre-authorization from transportation brokers for ambulance, wheelchair and ambulatory transports.
• Access and maintain awareness of broker manifests and communicate changes and assignments with all transportation providers.
• Schedule and assist with scheduling future transports with Valley Medical Transport.
• Follow-up with referrals to ensure completion of the transport.
• Facilitate all aspects of the transport, including relaying pick-up and drop-off location and bed allocation/placement.
• Develop strong professional relationships with each transportation broker to streamline the transportation process for beneficiaries and referrals, including providing area and service familiarization to broker routers.
• Identify and contact the correct transportation broker based on the insurance plan administering the benefit to provide high‑reliability service.
• Maintain knowledge of payment responsibility by service request.
• Maintain a close working relationship with Valley Medical Transport, transfer nurses, and operators within the Valley Health Patient Logistics Center.
• Perform phone triaging of calls into the PLC and collect faxes related to patient information.
• Work collaboratively with all teams to assist in improving system‑wide capacity management.
• Perform related responsibilities as required or directed.

Requirements

• Education: High School Diploma or GED required.
• Experience: 5 years experience in a health care environment preferred; 3 years supervisory experience preferred.
• Certification & Licensures: Valid and clean driver's license required.

Qualifications

• Ability to submit to periodic drug screenings required.
• Professional appearance and pleasant personality required.
• Ability to communicate verbally required.
• Ability to maintain written and electronic records required.
• Ability to utilize computer‑based scheduling software required.
• Ability to communicate clearly with all stakeholders in patient transportation logistics.
• Ability to maintain a customer service‑oriented approach to tasks.
• Must be familiar with ambulance, wheelchair van and ambulatory transportation vehicle capabilities.
• Awareness of geographical issues relating to time and distance between facilities.

Benefits

• Zero‑Deductible Health Plan
• Dental and vision insurance
• Generous Paid Time Off
• Tuition Assistance
• Retirement Savings Match
• Robust Employee Assistance Program for emotional wellbeing
• Membership to Healthy U: An Incentive‑Based Wellness Program
• Health savings account & flexible spending account for childcare, life insurance, short‑term and long‑term disability, and professional development
• Discounts to on‑campus dining and other perks as the region’s largest employer

Pay

$18.59 - $24.16