Transportation and Logistics Manager II

Key Responsibilities

• Build and maintain positive professional relationships with drivers and safety to minimize turnover and maximize ongoing productivity
• Fill in for absent or unavailable personnel and on special projects related to optimizing fleet operations and achieving profitability
• Utilize personnel management including training and orientation of drivers and/or employees including the training and assistance with internal and third-party (customer) systems
• Conduct analysis of fleet operations and profitability and make recommendations for continuous improvement, determine and measure key performance indicators, and create, maintain, and present customer-specific reporting and financial analysis through face-to-face and/or virtual interactions at customer locations
• Manage inventory, assets, customer pools and/or assignment of drivers to balance equipment in market
• Perform administrative duties such as payroll, driver counseling, accident reviews, filing and documenting, resolving pay issues, invoicing, and/or creating operational or financial reports
• Work with drivers, customers, and company personnel to resolve service issues, routing and/or planning, mechanical problems, accessorial pay-related issues, etc. as they occur throughout the day and, where necessary, when on-call
• Maintain the Company's safety culture to include daily driver safety messages, monthly driver safety briefings, quarterly driver training, annual reviews, and enforce company policies to ensure DOT compliance and company safety requirements are being met
• Assign loads and plan, route, and monitor freight movement to provide safe, on-time service and meet customer requirements, including managing exceptions on that freight and driver ETA adjustments based on pick-up and delivery schedules, and other environmental factors on the road

Qualifications

• High School Diploma/GED AND 2-3 years of experience in Transportation and Logistics/Transportation and Logistics, business administration, account management, &/OR equivalent military experience AND the ability to work across multiple shifts including nights and/or weekends if needed &/OR Demonstration of the following skills and abilities through education, certifications, military, or other experiences: Strong professional communication skills applied internally and externally Proven experience in establishing and maintaining healthy working relationships Experience in fostering strong customer relationships via delivery of commitments, open communication, and ongoing feedback/improvement Ability to process information with high levels of accuracy Accurately analyze situations and reach productive decisions based on informed judgment. Experience in Microsoft Programs (Excel, Word, PowerPoint, Outlook) Ability to manage multiple competing priorities. Ability to consistently travel to account & customer locations Ability to adapt to a dynamic work environment and shifting priorities and directives Experience in holding people accountable & conducting difficult conversations Ability to perform in a stressful and high-pressure work environment &/OR
• Bachelor’s Degree in Business Administration/Management, Bachelors: Supply Chain Management, Bachelors: Transportation and Logistics Transportation and Logistics, GED (Required), High School (Required)