Transportation Analyst (Remote)

Key Responsibilities

• Support transportation planning activities by reviewing shipment demand, routing requirements, carrier capacity, delivery schedules, and operational constraints.
• Monitor shipment execution through track-and-trace activity, providing timely updates on shipment status, delivery expectations, appointment changes, and potential service risks.
• Provide customer service support to carriers, internal teams, and business partners by responding to transportation inquiries, resolving shipment issues, and coordinating follow-up on exceptions.
• Track, analyze, and report transportation KPIs including on-time pickup, on-time delivery, appointment adherence, shipment visibility, exception resolution time, carrier response time, and service issue trends.
• Prepare on-time performance reporting and provide analysis on delays, missed appointments, late deliveries, root causes, and opportunities to improve service performance.
• Analyze transportation data to identify trends, cost impacts, service gaps, network inefficiencies, and opportunities to improve planning, execution, and carrier performance.
• Partner with Transportation, Planning, Logistics, Operations, Sales, Customer Service, and carrier partners to support daily execution, issue resolution, and continuous improvement initiatives.
• Request, validate, and maintain accurate shipment, carrier, and transportation data to support reporting, performance analysis, and operational decision-making.
• Review transportation reports and data for inconsistencies, missing information, shipment exceptions, and documentation gaps; seek clarification as needed to ensure accurate reporting and follow-up.
• Aid in business cases, savings projections, operating budgets, and project start-ups by providing transportation data, KPI insights, and performance analysis.
• Serve as cross-functional support for transportation planning and execution activities as needed to ensure operational continuity and consistent service levels.

Leadership Competencies

• 3-5 years’ experience in Supply Chain/Transportation Analysis in CPG, Food Beverage or Third Party Logistics company.
• Understanding of the North American transportation industry including dedicated/private fleet, TL, LTL (domestic and cross border), intermodal.
• Highly proficient / advanced working knowledge in Microsoft Office (ie: Word, Excel, Access, Outlook, PowerPoint).
• Experience/Exposure with logistics optimization tools (routing, transportation planning software) such as Appian, Paragon, JDA/Bule Yonder is a definite asset.
• Working knowledge of TMS (Specially Oracle TMS) is an asset.
• Strong interpersonal skills with the ability to communicate clearly.
• Strong customer service mindset with the ability to support carrier partners, internal stakeholders, and operations teams by proactively addressing service issues, communicating changes, and coordinating resolution of transportation exceptions.
• Able to work with and support all team members, management and shareholders.