Transportation Account Manager

Duties And Responsibilities

• Serve as the primary customer relationship owner for assigned Transportation Management accounts.
• Build and maintain relationships with customer stakeholders including Operations, Logistics, Transportation, and Procurement leaders.
• Lead customer onboarding activities and establish communication plans.
• Ensure overall customer satisfaction through proactive issue resolution and account stewardship.
• Develop and maintain customer-specific SOPs, routing guides, and operational requirements to support service execution.
• Support accounts receivable collection efforts as needed.
• Own the overall health, retention, and profitability of assigned accounts.
• Monitor account performance, margin, service metrics, and customer KPIs.
• Partner with Operations, Carrier Sourcing, and Pricing teams to optimize service, cost, and profitability outcomes.
• Identify opportunities for continuous improvement and value-added transportation solutions.
• Act as an inside sales resource by identifying growth opportunities within existing accounts and coordinating with Enterprise Sales on strategic opportunities.
• Lead customer contract reviews, renewals, and account-specific transportation RFP activities.

Job Specifications

• Bachelor's degree in Supply Chain, Logistics, Business Administration, or related field preferred.
• Minimum 3-5 years of transportation, logistics, supply chain, or account management experience required.
• Experience managing customer relationships within a 3PL, managed transportation, brokerage, or transportation management environment preferred.
• Experience leading customer business reviews and performance reporting preferred.
• Strong customer service and relationship management skills.
• Excellent written, verbal, and presentation communication abilities.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Excel, PowerPoint, and Power BI.
• Experience utilizing CRM systems, preferably Salesforce.
• Ability to manage multiple accounts and competing priorities simultaneously.
• Strong financial acumen with the ability to understand profitability and margin drivers.
• Ability to work cross-functionally with operations, sourcing, pricing, sales, and leadership teams.
• Detail-oriented with strong organizational skills.
• Ability to travel periodically for customer meetings and business reviews.