Transport/IP (TR/IP) NOC Tech

Location: Scott Air Force Base, Illinois

Must be eligible to obtain/maintain a Secret clearance.

About the role

This position supports the Defense Information Systems Agency (DISA) by providing services for the Defense Information System Network (DISN). The role is situated in the 24x7 DISA Global Operations Center (DGOC) and involves supporting a contract for global operations and sustainment of the Department of Defense Information Network (DODIN/DISN).

Responsibilities

• Create, update, and monitor incident tickets using ServiceNow/ITSM, and provide situational awareness to leadership.
• Monitor network events and element management failures on a 24/7/365 basis, proactively analyzing alarms and correlating fault information.
• Isolate root causes, coordinate fault corrections, and support the diagnosis of network issues through testing and troubleshooting.
• Notify relevant contacts regarding network incidents and coordinate with service providers to restore service.
• Restore networks and services to full operation, ensuring compliance with Service Level Agreements (SLAs).
• Demonstrate proficiency in DISN functions such as routers, switches, and crypto devices.

Requirements

• Must hold a DoD-8570 IAT Level 2 certification (e.g., Security+ CE or equivalent) by the start date.
• Demonstrated experience in alarm surveillance, fault management, LAN maintenance, or performance management.
• Proficiency in at least two of the following: routers, switches, crypto devices, DSN/DRSN, Video Services, Promina, CISCO, Juniper, MSPP, DWDM, or Optical Switching.
• General understanding of network topologies, both transport and IP.
• Ability to work in a 24/7 operational environment.

Preferred Qualifications

• Experience in a tech control facility or with cyber transport operations.
• Familiarity with circuit actions and vendor management.
• Knowledge of IP architecture.
• Experience in a Telco NOC or with inside or outside plant operations.
• Proficiency with the MS Office Suite (Outlook, Excel, Word, Access, PowerPoint, Teams).
• Experience in one or more of the following: alarm surveillance, fault management, LAN maintenance, performance management, or change management.
• Additional certifications such as CCNA, CYSA+, CASP, CCNP, JNCIE-ENT, JNCIA-Junos, WCNA, CCIE, F5 Networks Certified Technical Specialist, ITILv4, CCA-N, CCA-V, and SolarWinds Certified Professional.

Benefits

• Medical, dental, vision, life, and disability insurance plans.
• Employee Stock Purchase Program (ESPP).
• 401K program with company match after 12 months of tenure.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program and access to certification prep, technical and leadership courses/books/seminars after 6+ months of tenure.
• Certification discounts and perks for associations including CompTIA and IIBA.
• Dedicated customer service team for benefits and resources, and a certified Career Coach.