Transplant Financial Counselor
About the role
As our Transplant Financial Counselor at Baylor St. Luke’s Medical Center—a 1,045‑bed facility in the Texas Medical Center and a joint venture with Baylor College of Medicine—you will be an essential member of the transplant team, coordinating financial resources for transplant and/or VAD patients. Your role ensures financial readiness and continuity of care for patients and their families. Every day you will work with patients/families to coordinate financial resources from evaluation through post‑transplant care. You'll answer insurance questions, provide multidisciplinary recommendations on financial candidacy, and adhere to departmental policies for charges and Medicare Cost Report. You will establish financial expectations for patients/guarantors, ensuring accurate information for efficient account processing. To be successful, you will demonstrate strong financial counseling expertise, exceptional communication, and meticulous attention to detail regarding insurance and cost reporting. A deep understanding of transplant financial requirements, collaborative teamwork, and a compassionate approach to patient support are essential.
Responsibilities
- Obtains detailed patient insurance benefit information; medical management and transplant
- Discusses benefits and other financial issues with patients and/or family members during initial evaluation.
- Advises patients on insurance and billing issues and options.
- Serves as a resource for patients and their family members on financial matters.
- Coordinates all necessary payer authorizations including documentation of financial information appropriately in the EMR
- Consistently monitors and updates information regarding insurance data, physicians, authorizations and managed care contracting.
- Assists patients and their families with questions concerning insurance and other financial issues.
Requirements
- High School Graduate or GED
- Four years of related experience in Transplantation (upon hire)
Pay
$21.96 - $31.01 /hour