Translation Services Specialist III

Salary Range

Min.$77,265.00 Mid.$100,445.00 Max.$123,625.00

About the role

Established in 1997, L.A. Care Health Plan is an independent public agency created by the state of California to provide health coverage to low-income Los Angeles County residents. We are the nation’s largest publicly operated health plan. Serving more than 2 million members, we make sure our members get the right care at the right place at the right time.

Responsibilities

• Oversee completion of the end-to-end translation/alternative format requests cycle submitted through Plunet and Language Vault and all tasks associated including invoice review.
• Maintain translation memory, glossary and style guides for optimal translation outcomes and review periodically.
• Monitor and manage vendors’ performance through observation, monthly performance and quality reports, and joint operation meetings. Address any operational and performance issues/gaps in a timely manner.
• Applies subject expertise in evaluating business operations and processes. Identifies areas where technical solutions would improve business performance. Consults across business operations, providing mentorship, and contributing specialized knowledge.
• Ensure that the facts and details are correct so that the project’s/program's deliverable(s) meets the needs of the department, organization and legislation's policies, standards, and best practices.
• Train/educate internal and external staff on the translation/alternative format processes and provide technical assistance as a subject matter expert.
• Develop and improve internal and external educational materials based on the identified needs.
• Conduct oversight of internal business units’ compliance with the regulatory agency requirements (DHCS, DMHC, CMS) related to translations/alternative formats.

Requirements

• Education Required: Bachelor's Degree
• Education Preferred: Master's Degree in Linguistics or Translation
• Experience Required: At least 3 years of experience in overseeing and leading written translation projects in various foreign languages including good track records of delivering large and complex projects (e.g. multilingual manuals) in a fast-paced environment.
• Preferred: Translation/localization vendor experience including coordinating written translation, desktop publishing, audio recording, and braille projects in a language service provider setting or its equivalent.
• Managed care/health care experience including working in a health plan and/or with Medi-Cal, under-served and culturally diverse populations.
• Experience building relationships with organizations and business partners.
• At least 3 years of experience in leading, overseeing, and/or mentoring program/project teams.

Skills

• Able to multitask a high number of projects.
• Excellent verbal and written skills in English.
• Ability to work within tight deadlines within a fast paced environment.
• Proficient with Microsoft Office Suite.
• Excellent critical thinking and problem solving, time management abilities, and interpersonal skills.
• Ability to take initiative and produce timely and quality work.
• Ability to analyze qualitative and/or quantitative data.
• Strong data/statistical analysis background.
• Bilingual in one of L.A. Care Health Plan’s threshold languages is highly desirable.

Knowledge

• Knowledge of translation industry trends and technologies (workflow/content management system, translation memory, machine/AI translation, etc.).
• Knowledge of managed care language assistance regulations.

Licenses/Certifications

• Licenses/Certifications Required: None
• Licenses/Certifications Preferred: None

Additional Information

The expected pay range is based on many factors such as geography, experience, education, and the market. The range is subject to change. L.A. Care Offers a Wide Range Of Benefits Including Paid Time Off (PTO), Tuition Reimbursement, Retirement Plans, Medical, Dental and Vision, Wellness Program, Volunteer Time Off (VTO).