Translation and Interpreting Specialist - Punjabi

Job Summary

Under the supervision of the Scheduling Manager, the Translator and Interpreter Specialist will help communicate the needs of the participants/members to staff.

Essential Job Functions

• Complete New Patient Paperwork with Innovative Integrated Health for Seniors enrollees.
• Maintain excellent customer service skills.
• Use proper phone etiquette.
• Maintain professionalism while on the PACE Floor, PACE Clinic, and on Home Visits.
• Alert staff of any problems, complaints, or issues immediately.
• May be required to work on Innovative Integrated Health for Seniors floor as needed.
• Attend and participate in staff meetings, in-services, projects, and committees as assigned.

Qualifications

• Knowledge of the principles and techniques involved in relating to frail elderly persons.
• Skill in communicating with participants, their families, and other staff members; ability to establish a helping, trusting relationship with participants.
• Demonstrates sensitivity to the needs of older adults as evidenced by a caring approach, patience in providing care, and responsiveness to participant requests.
• Able to follow directions, verbal and written instructions, and adapt work schedule under supervision.
• Able to utilize appropriate safety measures when providing care.
• Able to relate to the public and governmental agencies in a pleasant, patient, and professional manner.
• Able to work effectively and harmoniously as part of an interdisciplinary team, the elderly, providers of services, and peers in particular.
• Well organized, dependable, flexible, and resourceful.
• Must be able to translate (English to working language & working language to English) documents, hand-outs, flyers, slides, notes, reminders, medical instructions, and more.

Working Conditions and Physical Demands

• The working conditions and physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to access all areas of the center throughout the workday.
• Ability to lift up to 35 pounds occasionally, 15 pounds frequently, and 7 pounds constantly; required to obtain assistance of another qualified employee when attempting to lift or transfer objects over 25 pounds.
• Ability to communicate verbally with an excellent comprehension of the English language.
• Work is generally performed in an indoor, well-lighted, well-ventilated, heated, and air-conditioned environment.

Experience

• Minimum of one (1) year of documented experience working with a frail or elderly population.
• Experience in a long-term care facility or with a community-based geriatric program preferred.
• Knowledge of medical terminology in English and respective working language preferred.

Education and Certification

• Must possess, as a minimum, a GED or high school diploma.
• Must be able to translate, read, and write language hired for.
• Is medically cleared for communicable diseases and has all immunizations up-to-date before engaging in direct participant contact.
• Be certified as a medical interpreter (preferred).

Core Values

• CARE is central to what we do, prioritizing the well-being, dignity, and independence of our senior participants.
• COMPASSION in every interaction, ensuring kindness, empathy, and understanding guide our care.
• CULTURE that reflects the diverse backgrounds of those we serve and fosters a workplace where every team member feels supported, valued, and empowered to grow.
• COMMUNITY that fosters connection, belonging, and support for participants and their families.
• COMMITMENT to quality improvement, innovation, and delivering healthier outcomes.