Transit Training Instructional Design Team Lead (PPMIV)

About the role

The Instructional Design Team Lead is responsible for leading the design, development, and continuous improvement of training programs supporting the Bus Operations Division. This role supervises a team of Instructional Designers and provides leadership and hands-on oversight to ensure training solutions align with operational needs, safety standards, equity principles, and organizational performance goals.

Responsibilities

• Lead, supervise, and develop a team of Instructional Designers.
• Prioritize and review instructional design and development work.
• Provide coaching, feedback, and professional development support.
• Manage project management and continuous improvement efforts for Bus Operations training.
• Serve as project manager for training initiatives and special projects.
• Develop and maintain project plans, timelines, deliverables, and data-driven reporting tools/dashboards to track project health, resource utilization, and velocity.
• Ensure training initiatives are delivered on time, within scope, and aligned with priorities.
• Oversee the design and development of high-impact learning solutions (Instructor-led Training, eLearning, blended, microlearning).
• Align training programs with organizational and operational performance goals by mapping learning objectives to operational data trends (e.g., safety incident rates, compliance logs, operational efficiency metrics).
• Collaborate with operations leaders, Subject-Matter-Experts, instructors, labor partners, and others within the Metro Transit Department.
• Serve as a bridge between field operations and training execution.
• Evaluate effectiveness of training programs using quantitative and qualitative data, user feedback, and operational performance outcomes.
• Design and implement continuous evaluation frameworks (e.g., Kirkpatrick levels of evaluation) and leverage modern learning analytics tools to measure behavior change and business impact.
• Identify skill gaps in workforce development through data-driven training needs analysis (TNA) and recommend targeted solutions.
• Develop and maintain instructional design standards, templates, and workflows.
• Support accessibility, compliance, and regulatory training requirements.
• Ensure alignment with agency policies and best practices.

Qualifications

• Minimum of 2 years of experience designing and leading end-to-end learning programs (not just course development).
• Strong analytical skills with experience analyzing, and synthesizing learning data to measure training efficacy, predict workforce performance gaps, and drive iterative curriculum improvements.
• Project and program management skills, including managing multiple priorities and deadlines.
• Experience building effective relationships across operational teams, leadership, and labor stakeholders using equity-centered practices.
• Knowledge of learning science including adult learning theory and instructional design models (ADDIE, SAM, workflow learning).
• Experience in curriculum development, learning pathways, and performance-based learning design.
• Experience with eLearning tools (e.g., Articulate 360, Camtasia), LMS platforms, and visual/learning design principles.
• Ability to conduct needs analysis and align learning solutions to organizational performance goals.

Desired Qualifications

• Advanced proficiency in instructional design, learning technologies, and LMS ecosystems.
• Proven ability to drive measurable performance improvement through learning interventions.
• Experience implementing modern learning analytics infrastructure, such as, Learning Experience Platform (LXP) or advanced LMS data integration.

Systems, Standards & Compliance

Develop and maintain instructional design standards, templates, and workflows. Support accessibility, compliance, and regulatory training requirements. Ensure alignment with agency policies and best practices.

Supplemental Information

The work schedule is normally a day shift, Monday through Friday. This position is exempt from the provisions of the Fair Labor Standards Act (FLSA) and is not eligible for overtime.

Work Location and Environment

Primary Location: Bus Operations Training Facility, 3401 S Norfolk St, Seattle Union/Class/Grade Protec 17/243403/62

How to Apply

To apply, submit an online King County application, complete all supplemental questions, and attach a cover letter and one (1) sample of your work pertaining to Instructional Design. For more information, contact the recruiter identified on this job posting.

Benefits

King County offers a highly-competitive compensation and benefits package designed to meet the diverse needs of our employees and support their health and well-being. Eligible positions receive the following benefits and have access to the following programs:

• Excellent medical, dental, and vision coverage options.
• Life and disability insurance.
• Retirement: eligible King County employees may participate in a pension plan through the Washington State Department of Retirement Systems and a 457(b) deferred-compensation plan.
• Transportation program and ORCA transit pass.
• Generous vacation and paid sick leave.
• Paid parental, family and medical, and volunteer leaves.
• Flexible Spending Account.
• Wellness programs.
• Onsite activity centers.
• Employee Giving Program.
• Employee assistance programs.
• Flexible schedules and telecommuting options, depending on position.
• Training and career development programs.