Transit Service Writer
About the role
Eagle County Government is seeking a dedicated Transit Service Writer to serve as the liaison between Fleet Services and Core Transit regarding their vehicle maintenance and repair needs. The role directly impacts local public transportation operations in the Eagle River Valley.
Responsibilities
Act as the main point of contact between Fleet Services and Core Transit personnel regarding vehicle maintenance, repair scheduling, and operational priorities.
Utilize FASTER fleet management software to schedule service appointments, create and process work orders, track job progress, calculate charges, and process payments.
Convey critical details regarding repair scopes, costs, and parts requirements directly to the Transit Supervisor.
Address customer questions throughout the repair process, contact departments promptly regarding additional necessary work or extra costs, and manage complaints, returns, and service grievances with tact.
Perform occasional light repairs or initial diagnostic evaluations while maintaining 100% adherence to safety procedures and county standards.
Requirements
Minimum of 3 years of experience in an automotive repair facility or service advisor/writer role (or an equivalent combination of education, training, and experience).
Valid driver’s license with a satisfactory motor vehicle record.
Strong computer skills, point-of-sale proficiency, and experience managing digital work orders and records.
Qualifications
Licensure: Valid driver’s license with a satisfactory motor vehicle record.
Technical Communication: Ability to translate non-technical driver descriptions into accurate, clear technical language for mechanics and supervisors.
Systems Proficiency: Strong computer skills, point-of-sale proficiency, and experience managing digital work orders and records.
Certifications: Completion of a technical training program with ASE Certifications in Automotive, Medium/Heavy Truck, or Transit Bus.
Software Knowledge: Hands-on experience with FASTER (CCG) fleet management software and New World Systems financial software.
Skills
Quality-Focused
Self-Starter
Conflict Resolution
Adaptability
Benefits
Comprehensive and low-cost medical, dental, and vision insurance (as low as $85/month for employee only)
Wellness program where you can earn cash or extra days off
Paid time off (starting at 12 days) and additional medical leave
Paid volunteer hours
Daytime fitness classes/bike rides
Bilingual Pay Incentive
Free bus pass and more
Pay
Salary range: $29.71 – $41.59
Schedule
Mon-Fri, 8am–5pm. Flexible work arrangements may be available.
Benefits
Employee housing is available!
See Full Job Description Here
Culture & Benefits
Working in local government is one of the best career paths in the mountains.
‘Your Career will Soar with Eagle County’.
Culture of flexibility and support for mental health / wellness.
Purpose! A modern, values-driven workplace with more than 550 employees embracing a welcoming culture, supportive leaders and an organization focused on our mission: Creating a Better Eagle County for All.
Learning organization focused on professional development opportunities, FREE CMC classes and Tuition reimbursement.
Future-focused with our Strategic Plan on improving housing, climate change and more.
As a certified healthy workplace, our culture recognizes the importance of individual needs and enjoying life outside of work.
Other perks may include flexible work arrangements, paid volunteer time, and daytime fitness classes/bike rides.
Great benefits! See the details