Transit Safety and Security Analysis Coordinator

About the role

Monitor and analyze safety and security data to identify risks and support informed decision-making across transit operations. This position works closely with internal departments, law enforcement, and vendors to manage security systems, respond to incidents, and implement improvements.

Responsibilities

• Monitor, collect, and analyze crime and safety data to identify trends, patterns, and emerging risks impacting transit operations.
• Review and assess data received through Computer-Aided Dispatch (CAD), telecommunication, and radio systems to support real-time awareness, incident documentation, and operational planning.
• Coordinate with internal departments, law enforcement, and contractual vendors to address hardware, software, and access needs; including security cameras, monitoring systems, and badging systems; support the research, evaluation, and implementation of new safety and security technologies.
• Assist in the development and implementation of goals, objectives, policies, and procedures; establish schedules and service delivery standards for safety-related operations.
• Coordinate and oversee project plans and daily operational activities of the Safety and Security Division; review work products, monitor progress, and identify and resolve workflow issues.
• Provide training and technical support in the use of physical and digital maps; interpret geographic data to support field personnel and response coordination during safety and security incidents.
• Review reports and data queries from multiple sources to ensure compliance with regulatory standards and maintenance of accurate records; conduct audits and validate safety and security data.
• Maintain detailed records and prepare reports related to program outcomes, project progress, and operational performance; evaluate effectiveness and recommend improvements.
• Prepare and present safety and security-related staff reports, data summaries, and supporting correspondence to inform management decisions and support departmental planning and compliance efforts.
• Perform organizational and operational analyses of safety and security programs; identify areas for improvement and recommend policy, procedural, or system modifications to enhance overall program effectiveness.
• Serve as the liaison for the assigned Division for the Transit Department with other City departments, divisions and outside agencies; facilitate collaboration and resolve sensitive or complex operational and security issues.
• Attend and serve on a variety of boards, commissions, and committees; stay abreast of new development in the fields of Transit Security and Safety.
• Perform related duties and responsibilities as required.

Requirements

Education and Experience: Bachelor’s degree from an accredited college or university in business administration, criminal justice, information systems, or public administration, or related field; and five (5) years’ experience in managing security operations and enforcement, public transportation.

Additional Requirements: Possession of a valid New Mexico Driver's License, or the ability to obtain by date of hire. Possession of a City Operator's Permit (COP) within six (6) months from date of hire.

Working Conditions: Environmental office environment; exposure to computer screens; travel from site to site; exposure to inclement weather conditions; possible exposure to noise.

Physical Requirements: Essential and supplemental functions may require maintaining physical condition necessary for moderate lifting, sitting, walking or standing for prolonged periods of time; operating motorized vehicles.