Transit General Manager

Responsibilities

• Effectively manage customer relations through both direct contact and outreach programs.
• Identify, select, train and mentor location staff.
• Effectively and frequently communicate with location staff and support team members.
• Oversee vehicle maintenance plan and ensures fleet availability to meet service requirements.
• Oversee safety and training programs, plans and processes to ensure compliance with company, contract and regulatory requirements.
• Maintain client contact routinely to meet or exceed expectations.
• Carry out periodic departmental audits.
• Daily, weekly and monthly review of key operational metrics.
• Ensure that all location financial metrics are managed continuously, exceptions are reported and action plans are developed to ensure the location meets its financial, safety and operational expectations.
• Implement, promote and adhere to company policies and procedures.
• Participate in location(s) employee relations activities.
• Provide insight and information to support location(s) contract renewals.
• Create and present location(s) annual budget.

Qualifications

• College degree or equivalent business management experience.
• Transit Management experience required.
• Must have a minimum of (5) five years of comprehensive experience in transit operations management and a combination of (7) seven years of management or supervisory experience in a multi-mode transit environment.
• Must have a full understanding of dispatch, scheduling, driver recruitment, and safety DOT and FTA compliance.
• MS Office, strong analytical skills, strong written and verbal communication skills and high degree of multi-tasking skills.

Additional duties/responsibilities

Based upon individual contract requirements.

Pay

$90,000-$125,000/year