Transit Control Lead (M-W 9:30a-6p Sat/Sun 7:00a-3:30p)

About the role

We're building a culture at BOK Financial where amazing people (like you) can bring their best, be their best and work for the best. You've come to the right place to grow your career. You will work in a fast-paced, exciting environment. At times, you’ll work independently, while other times, you’ll engage with your team. Self-motivation is key.

Responsibilities

• Monitor workflow and provide guidance to Operations personnel, including Exceptions, Wires, ACH, Remittance, Oil & Gas and Item Processing.
• Ensure effective, efficient, and quality work is produced according to department standards and procedures.
• Assist in resolving complex problems, both internal and external.
• Make recommendations to supervisor regarding policy and procedures.
• Assume responsibility for training staff and establishing/implementing and reviewing departmental policies and procedures.
• Report monthly operational statistics to management.
• Perform as a backup for employees on leave.
• Work on special projects, bank acquisitions, and mergers as assigned.
• Coordinate and lead daily workflow, including quality and quantity control, prioritization of tasks and efforts, and team schedules.
• Handle complex issues, such as phone calls or emails, requiring a heightened level of knowledge and/or authority.
• Work closely with the department manager to plan special projects, represent the department in meetings, and provide input regarding decision making and problem solving.
• Work closely with the processing team, training new employees, monitoring performance and production, tracking attendance, and providing input to department manager regarding personnel matters.

Skills

• Thorough knowledge of processing systems in assigned departments.
• Thorough knowledge of bank operations.
• Working knowledge of accounting principles and practices.
• Excellent PC and software application skills; ability to operate 10 key by touch.
• Excellent interpersonal skills including oral and written communications skills and leadership skills.
• Excellent customer service/relations skills.
• Excellent problem resolution skills.
• Excellent organization and leadership skills; ability to motivate employees to foster a team atmosphere.

Requirements

Completion of an Associates Degree or higher in a Business related field of study and 3‑5 years in bank operations, preferably Bank Operations, or a 6‑8 year equivalent combination of education and experience.

Office environment with ability to lift up to 20 lbs.

Benefits

• Discretionary bonus.
• Excellent training and development opportunities to support long‑term career growth.

Schedule

Required work schedule: Monday‑Wednesday 9:30 a.m.–6:00 p.m.; Saturday‑Sunday 7:00 a.m.–3:30 p.m.