Transient Sales Executive

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts, and residences in prime destinations globally, known for legendary service inspired by Asian heritage and cutting-edge luxury experiences.

Mandarin Oriental, New York is a stunning fusion of modern design and stylish oriental flair, featuring 244 elegant guestrooms and suites with breathtaking views of Manhattan. Amenities include MO Lounge, all-day dining overlooking Central Park, a 14,500 square-foot Five-Star spa, a state-of-the-art fitness center with a 75-foot lap pool, and premium meeting and event space, including a 6,000 square-foot pillar-less ballroom with Central Park views.

About the role

Based in New York City, the Transient Sales Executive drives revenue by proactively soliciting new business and servicing existing accounts within assigned territories, supporting segment leaders in Leisure and Corporate segments. This role reports to the Director of Sales.

Responsibilities

• Ensure achievement of budgeted annual revenues for individual territory and segments: Leisure (USA - Midwest & Southeast), Wholesale (USA), Long-term Stays, and support team goals in Corporate Negotiated and Entertainment Transient.
• Analyze and evaluate client production; implement sales action plans.
• Actively solicit new business to shift market share from competitors through tradeshows, roadshows, sales trips, events, site inspections, entertainment, meet & greet, and phone/email solicitation.
• Handle inquiry calls and provide client proposals.
• Support Directors in transient segments with proposals, client activities, and individual reservation requests.
• Collaborate with Global Sales teams to meet revenue goals.
• Coordinate with internal departments to ensure clear communication for VIPs and special guest requests.
• Attend meetings including Morning Meeting, Team Huddle, VIP Meeting, Revenue Meeting, and Sales & Marketing Monthly Meeting.
• Review daily arrivals reports, monthly account production, and Agency360 reports.
• Submit post-trip reports and expense reports in a timely manner; log daily activities in Salesforce.
• Provide market feedback on trends, competition, and changing conditions through direct sales engagement and industry interaction.

Requirements

• Minimum of 3 years of experience in a luxury hotel environment.
• Highly skilled in presentation and communication in English.
• Willingness to work a flexible schedule to accomplish responsibilities.
• Ability to move throughout the hotel for site inspections.
• Ability to travel for sales trips, roadshows, tradeshows, and training.
• Self-motivated and capable of motivating others.
• Safe, prudent, and organized work habits.
• Mathematical skills, computer software aptitude, and hotel operation knowledge.
• Ability to relate to all levels of management.
• Ability to handle multiple tasks simultaneously.
• Superior organizational skills.

Benefits

• Learning & Development: Unique programs tailored to various career stages to support continuous growth.
• MOstay: Complimentary nights and attractive room rates for you and loved ones at any Mandarin Oriental property worldwide.
• Health & Wellness: Comprehensive health benefits and wellness programs to support work-life balance.
• Retirement Plans: Varied retirement plans based on service length and role.

Pay

$70,000 - $80,000 salary, commensurate with experience. Eligible for sales incentive bonus.

Competitive benefits package including health, dental, vision, and 401(K).