Transformation Change Leader (Middle Office), Managing Director

About the role

We are seeking a highly skilled and proactive Transformation Change Leader to lead and manage the Operating Model and Organizational Design change for a key client or a suite of services for a key client. The Operating Model transformation will include both operational infrastructure and architecture change ensuring optimal functionality, operational risk, resiliency, stability, and scalability—positioning the client for future growth with exemplary service delivery.

Responsibilities

• Develop a roadmap to deliver on the desired target operating model including all or a suite of processes and functions that are integral to the support of the client, in particular focusing on positioning for future growth concentrating primarily on stability, risk mitigation, and resiliency
• Lead the integration of the client or suite of services on to the standard Bank applications and ensure effective design and execution of the operating model for successful service delivery
• Manage large-scale programs
• Lead teams through technology modernization efforts, including the adoption of new platforms and leveraging emerging technologies to enhance operational capabilities
• Establish and sustain effective, professional relationships with both product and operations managers; work closely with business partners in order to understand business drivers and market requirements
• Manage and direct regular budget activities and financial performance targets – focused on return on investment and positive operating leverage
• Extensive proven transformation and change leadership experience with a track record of managing the delivery of complex, multi-faceted transformation initiatives to comply with regulatory requirements and significantly reduce risk
• Experience in delivering proven productivity and efficiency gains through automation and orchestration with a view to position for future growth. Continual Service Improvement experience required in order to manage large-scale programs
• Broad-based support experience focused in a business-facing role with the ability to establish and sustain effective, professional relationships with both product and operations managers; work closely with business partners in order to understand business drivers and market requirements
• Excellent influencing skills and the ability to liaise with multiple stakeholders at all levels, both internally and externally
• Able to establish and sustain effective operational process and support practices that includes working with team members across multiple geographies
• Lead the performance management process that measures and evaluates progress against goals
• Foster a culture of learning through education and knowledge sharing around reliability practices, processes, and tools
• Active engagement with our communities around the world, both as a partner and a leader

Requirements

Strong interpersonal skills, ability to think and act in an inclusive manner, collaborative with the ability and experience working across countries and regions

Excellent written and verbal communications

Strong organizational and attention to detail skills

Must be delivery-focused and deadline-oriented with the ability to provide technical expertise to resolve daily problems

Core project/program management skills

Preferred Qualifications

• Technical bachelor’s degree
• 12+ years of financial services experience with a large financial services firm or advisory/consulting firm
• Hands-on real-world global support experience needed
• Leadership experience of Transformation and Change Management
• Strong domain expertise in Investment Operations, particularly in Middle Office functions such as trade capture, confirmation, settlements, reconciliations, and performance measurement
• Familiarity with investment management platforms, custodians, and third-party service providers
• Proven ability to lead transformation initiatives within financial services, with a focus on operational efficiency, risk mitigation, and client service excellence in the asset management or investment operations domain