Transfer Customer Service Representative

About the role

The Transfer Customer Success Representative is a highly skilled professional that provides customer service to students and parents throughout the admissions process. This role will manage email queues, provide backup phone support to the call center, manage outreach to students to help with document collection and completion, and manage the front desk to handle walk-in customer support.

Responsibilities

• Provide support to the front desk to handle walk-in customer support and provide customer service to students and parents throughout the admissions process.
• Manage email queues, provide backup phone support to the call center, manage outreach to students to help with document collection and completion.
• Assist in attending any on-campus transfer recruitment events across all three campuses and provide admissions guidance through information sessions and presentations.
• Offer customer service by answering questions and directing students and parents as necessary.
• Analyze data to determine marketing effectiveness and impact on applicant and enrollment objectives for targeted populations.
• Develop and utilize various report and dashboards to aid in decision making and support the recruitment team.
• Compile and analyze statistical data for routine, periodic, and ad hoc reports.
• Perform other duties as assigned.

Qualifications

• Bachelor’s degree - OR - equivalent combination of education and experience.

Benefits

• Minimum Qualifications that require a high school diploma are exempt from SB 1310.
• About Us: Working at USF
• About USF
• Compliance and Federal Notices

Pay

Salary range: $40,000 - $50,000 annually. Salary is commensurate with experience.

Schedule

Full-time, 40 hours per week.