Transfer Center RN | Full Time | Day/Night Rotation

Responsibilities

• Maintains current institutional capacity to assess impact on patient flow, resources, and capacity management.
• Serves as a liaison to assist providers in finding and utilizing the right Concord Hospital services.
• Captures and coordinates transfers to Concord Hospital from local, regional, and international locations for patients affiliated with Concord Health System or requiring higher level of care.
• Communicates with referring facilities regarding transfer and bed assignment.
• Participates in daily capacity huddles with department leadership, nursing supervisors, and providers to identify appropriate mitigation strategies.
• Develops and promotes long-term relationships with referring facilities and providers.
• Maintains and improves quality of care and services provided.
• Advocates on patient behalf in obtaining access to appropriate services.
• Engages in the daily implementation of strategic goals related to capacity management, patient flow, and service-line development.
• Interprets and supports policies, procedures, and safety standards to facilitate daily operations.
• Supports the overarching goals of the Concord Hospital Health System.
• Performs other duties as assigned.

Qualifications

• Graduated from an accredited Nursing Program required.
• Bachelor of Science Degree in Nursing (BSN) is strongly preferred.
• Current and active New Hampshire Nurse license.
• American Heart Association Healthcare Provider BLS required on hire.
• American Heart Association Healthcare Provider ACLS preferred.
• Minimum five years of Acute Care Nursing experience.
• Previous supervisory/leadership experience desired.
• Demonstrated aptitude for multitasking and organizing, as well as excellent phone etiquette and customer service skills.
• Demonstrated leadership ability and management skill including proficiency leading diverse teams in a highly complex, matrix management structure.
• Respected and acknowledged for the ability to remain composed under pressure and for a professional approach to solving problems while attempting to achieve a win-win outcome.
• Serves as an example of the service behaviors expected of Concord Hospital.
• Excellent interpersonal communication skills both written and verbal.
• Excellent relational coordination and emotional intelligence are displayed by maintaining cordial and cooperative relationships, constructively handling conflict, assisting in problem identification, and providing solutions.
• Spearheads initiatives for ongoing improvement.
• Ability to work a flexible schedule, including weekends, holidays, and evenings and nights.