Transfer Agency Team Lead Associate (Hybrid)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career while helping others along the way, come join the Transfer Agent team as a key leader in stock transfer operations.

About the role

As a Transfer Operations Team Lead, you will oversee the daily review and processing of shareholder and DTC presentations across a wide range of transaction types. You will handle priority and escalated items, serve as the primary point of contact for team members seeking guidance, and ensure accurate, timely processing. This role involves driving day-to-day communication, escalating issues to management, partnering across departments, supporting system enhancement testing, and leading the resolution of shareholder and client escalations. You will also contribute to special projects focused on improving efficiency, reducing costs, and enhancing service delivery.

Responsibilities

• Review and approval of shareholder and DTC presentations related to various stock transfer transaction types, including:
  • Routine and non-routine transfers
  • Inheritance transfers
  • Gift transfers
  • Cost basis processing
  • DTC processing (DWAC & DRS)
  • DRIP/DSPP plan enrollments
  • New issuances of stock
  • Restricted stock transfers
• Work on special projects within the unit to gain efficiencies and reduce costs.
• Partner with other departments to resolve and remediate day-to-day issues.
• Assist with testing requirements resulting from system enhancement initiatives.
• Resolve all escalations related to shareholders, clients, and system issues—assessing conditions and following through to resolution.
• Monitor Service Level Agreements (SLAs) on a daily basis to ensure compliance.

Requirements

• 2+ years’ experience working in a corporate environment.
• Strong MS Excel experience.
• Bachelor’s degree or equivalent experience preferred.
• 3+ years of prior Transfer Agent experience or financial industry experience preferred.
• Strong follow-up skills and attention to detail, with the ability to recognize errors in your own work and the work of others.
• Ability to multitask and prioritize critical items before other daily tasks.
• High levels of initiative and motivation, with a commitment to teamwork to manage SLAs.
• Exceptional writing skills, including experience drafting sympathetic responses.
• Critical thinking and ability to interpret requests from co-workers, clients, and shareholders.
• Proficiency with Microsoft Word, Excel, Outlook, and Internet Explorer.
• Ability to monitor daily activities and proactively intervene to ensure accurate and timely responses.
• Strong time management and data entry skills.

Pay

The salary range for this position is between $65,000 to $75,000 USD. Broadridge considers various factors when evaluating a candidate's final salary, including relevant experience, skills, and education.

Bonus eligible.

Benefits

Broadridge offers comprehensive benefit offerings. For more information, visit www.broadridgebenefits.com.