Transactions Supervisor

Role: Supervise transaction processing staff supporting government services. Key Responsibilities Oversee daily transaction processing operations and support team performance.Monitor productivity, quality, attendance, service-level performance, and reporting metrics.Assist employees with complex cases to ensure timely and accurate deliverables.Identify and resolve process barriers that impact efficiency or customer service.Develop and maintain policies and procedures to improve workflow and consistency. Qualifications & Skills Strong leadership and coaching skills for transaction processing teams.Ability to analyze operational metrics and drive performance improvements.Detail-oriented approach to quality assurance and accurate processing.Problem-solving skills to address workflow issues and support resolution.Ability to create/standardize procedures and ensure compliance. Work Setting: Onsite role with potential for evening and weekend hours.