Transaction Specialist I- Print Operator

About the role

Join Chase’s Global Document Services (GDS), the corporation’s primary print production and distribution unit for JPMorgan Chase. As a Transactions Specialist I in the print department of our Westerville warehouse, you will coordinate, review, and extract data files from various lines of business (Retail, Card Services, Retirement Plan Services, Private Bank, and Treasury Services) for mail distribution. GDS produces a wide variety of products including postcards, letters, statements, checks, invoices, and marketing materials.

Responsibilities

• Offer clients First Class Mail, Standard Class Mail, and E-certified Mail presentment
• Provide USPS Express, USPS International Express, FedEx (Letter/Packages/Freight), UPS (Letter/Packages/Freight), Track One, and Inner Office mail presentment
• Reconcile and validate all files received daily to meet client service level agreements
• Support change management for technology and process improvements, documenting changes
• Coordinate daily document printing using state-of-the-art printers (Canon, Ricoh, IBM) in Roll-to-Roll and Roll-to-Fold environments
• Monitor print queues to prioritize production based on customer service level agreements
• Monitor Videk camera technology that oversees printer output
• Maintain printer color consistency and output quality at all times

Requirements

• Able to lift 40–70 lbs and deliver 200 lb supplies using industrial pull/push carts
• Able to stand/walk for an 8- to 10-hour shift
• High school diploma or five years of production environment work history
• Control-oriented with strong attention to detail
• Ability to adapt to changes in the work environment, including leadership directives, procedural updates, and new technology

Skills

• Problem-solving and analytical skills with the ability to think independently
• Self-motivated, proactive, and able to learn quickly
• Effective multitasking and ability to work under pressure
• Excellent time management and organizational skills
• Strong verbal and written communication for interaction with various levels of management
• Ability to act on initiative, be accurate, reliable, and demonstrate confidence in processes
• Strong team player with experience working in a global, matrixed organization

Benefits

• Competitive base salary determined by role, experience, skill set, and location
• Commission-based pay and/or discretionary incentive compensation for eligible roles
• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support and financial coaching

About Us

Chase is a leading financial services firm helping nearly half of America’s households and small businesses achieve their financial goals. Our mission is to create engaged, lifelong relationships by putting customers at the heart of everything we do. We serve through a broad range of financial products, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing.

Our Consumer & Community Banking division leads in credit card sales, deposit growth, and customer satisfaction, offering industry-leading digital solutions. Operations teams develop secure, innovative service solutions to meet global client needs, driving growth through technology-driven customer experiences.