Training Support Specialist

Duties

• Supports the Training department functions by reviewing implementation and assessing outcomes.
• Prepares training materials, coordinates room and workstation setup, develops agendas, and documents meeting notes.
• Maintains accurate department logs, records, and tracking systems for operational reporting and compliance.
• Makes sure team progress is monitored and deadlines are met, ensuring deliverables remain on track.
• Proctors examinations and evaluates/grades assessments to support training program integrity.
• Updates training resources and materials as directed by the Training Assistant Manager.
• Delivers developed training content for new employee orientation, basic computer and software proficiency, and refresher training sessions under the supervision of the Training Assistant Manager.
• Drafts written training communications, announcements, and instructional materials under the supervision of the Training Assistant Manager.

Essential Duties and Responsibilities

• Perform administrative functions for the Training department, including but not limited to preparing training materials, coordinating room and workstation setup, developing agendas, and documenting meeting notes.
• Create and manage scheduling for Training Specialists and the broader department, coordinating calendars across multiple team members to ensure optimal coverage and efficiency.
• Maintain accurate department logs, records, and tracking systems to support operational reporting and compliance.
• Monitor team progress on assignments and initiatives, proactively ensuring deadlines are met and deliverables remain on track.
• Proctor examinations and evaluate/grade assessments as required to support training program integrity.
• Regularly review and update training resources and materials under the direction of the Training Assistant Manager to ensure accuracy and relevance.
• Complete all required tasks associated with new employee onboarding, ensuring a seamless and welcoming experience for incoming staff.
• Deliver developed training content for new employee orientation, basic computer and software proficiency, and refresher training sessions under the supervision of the Training Assistant Manager.
• Draft written training communications, announcements, and instructional materials under the supervision of the Training Assistant Manager.

Minimum Qualifications

• Ace in Associate degree in organizational development, human resources, education or related field.
• At least 1 year of related experience and/or training, or equivalent combination of education and experience.
• Ability to effectively communicate with customers, clients, employees, and leadership.
• Knowledge of Microsoft Office suite and any applicable role-specific development or design software.