Training Supervisor

Location: Cranbury, NJ • Full Time • Shift: Monday - Friday (flexible between day and night shift) • Pay: $74,000 - $83,000

About the role

We are the front-line leaders in the new Wayfair Global Supply Chain Workforce Support Network. Positioned at all network locations, we provide direct training and development support to our Supply Chain teams. We bring network-wide resources and realistic, challenging training initiatives to optimize performance, employee engagement, and professional development for associates and leaders. As culture enthusiasts throughout our Supply Chain network, we are looking for a proven leader to influence cross-functional teams responsible for development, standard work, and championing Wayfair culture in Cranbury, NJ.

Responsibilities

• Coordinate, lead, and execute all training functions within the Cranbury, NJ site, including new hire orientation, job function training, and continuous development.
• Organize, develop, and lead a team of dedicated Training Ambassadors within the Warehouse Associate population; focus on improving safety, quality, and retention.
• Lead various training sessions, including but not limited to: New Hire Fundamentals, Powered Industrial Vehicle (PIV) training, Quality & Process (Current & New SOP) Training.
• Provide professional development programming for warehouse associates and leaders.
• Record, track, and drive compliance on all training initiatives and report training metrics using the Learning Management System.
• Partner with Global Supply Chain Training & Engagement, Safety, and Operations teams to develop and improve training resources, strategies, and processes.
• Support Global Supply Chain Training, Safety, and Operations by championing new training programs, processes, and initiatives; provide upward feedback and share observations with business owners to improve alignment, compliance, quality, and engagement.
• Manage priorities, set goals, and partner strategically with stakeholders to align network training initiatives with the local site’s operational and training needs.

Requirements

• 3+ years of experience in Training, Learning & Development, and/or Organizational Leadership OR a 4-year degree in a relevant field (required).
• Experience in Operations or Supply Chain (preferred).
• Raymond and/or Crown forklift/powered industrial vehicle certifications (preferred). Willingness to be trained on multiple vehicle types (required).
• Leadership skills and the ability to make decisions with little or no guidance based on policies or best practices.
• Exceptional written and verbal communication to effectively engage with all stakeholder levels.
• Strong organizational skills and attention to detail.
• A seek-to-understand mindset and teamwork strategies to connect with and influence diverse groups, including your training audience and stakeholder network.