Training Strategist II (Evolve 365)

Responsibilities

• Create and maintain relationships with customers and end-users.
• Design, develop, customize, and schedule learning and adoption campaigns.
• Evaluate risk management for each customer.
• Create customer success reports.
• Provide insight and relay the voice of customer with internal Plant Technologies teams.
• Deliver 100 and 200 Level End User Webinars to Office/Microsoft365.
• Coordinate and execute Customers internal Champions Program for Office 365 and provide 1:1 Coaching for End Users on Office 365 basic functionality.
• Update and build new training courses based on feature updates from a variety of Microsoft environments.
• Serve as a product, company, and industry ambassador.

Requirements

• Bachelor's degree or equivalent work experience with 3-5 years of experience in Technical Training, Education, Curriculum Development or similar roles.
• Previous experience working with regulated Government M365 cloud environments with an active Secret clearance (GCC, GCCH).
• Expertise in industry-available media and education delivery processes and modern educational techniques.
• Proficiency with Microsoft Office Suite, including Word, PowerPoint, Excel, Outlook, and OneNote.
• Familiarity with other common office tools such as Copilot, Visio, Publisher, Adobe Professional, Zoom, SnagIt & Camtasia.
• Customer-centric, flexible with the ability to meet customer needs, and able to work effectively with many levels of personnel.
• Ability to build rapport, influence others with ease, and establish and manage relationships with all levels of employees.
• Plan and prioritize activities to achieve optimal results in a fast-paced environment.
• Effectively plan program activities and follow through with a schedule to produce quality work within the stipulated timeframe.
• Excellent written, verbal, presentation, and phone communication skills, with the ability to adapt conversations for technical and non-technical audiences.
• Minimum of a Secret Clearance required.

Benefits

Details about our benefits can be found here Planet Technologies Benefits Guide 2024-2025.