Training Specialist – ZoomCare

PeaceHealth is seeking a Training Specialist for a full-time, 1.00 FTE, day position. The salary range is $31.60 – $47.40 per hour, dependent upon education, training, work experience, and other factors.

About the Role

Completes the analysis, design, development, implementation, and evaluation of educational programs for associates (including providers). Consults with leaders and other training professionals on training needs. Collaborates with Learning and Development (LD) functions, operational, and support departments in system-wide training assessments and curriculum development to achieve strategic goals and initiatives. Partners to design and deliver standardized system orientation such as new hire, department-specific, Athena (EMR), LMS administration, and other training programs.

Responsibilities

• Completes the analysis, design, development, implementation, and evaluation of educational programs using training standards, processes, and templates.
• Utilizes ROI methodology to measure and compare results to desired outcomes and objectives.
• Completes performance analysis to identify gaps and root causes of associates, providers, or leader performance gaps. Collaborates with operational leadership to identify and apply the appropriate intervention. Where indicated, design and deliver training interventions.
• Consults, communicates, and educates others on training standards, adult learning, training and curriculum methodologies, skills validation, and training effectiveness as needed.
• Networks with other Learning and Development functions to promote sharing, collaboration, and development of common training programs to support organizational strategies and training needs.
• Develops and maintains appropriate instructor manuals, training materials, job aids, and documentation procedures using standardized tools and templates.
• Develops and implements Train the Trainer programs for other Learning and Development roles, super users, preceptors, and support services’ caregivers. Serves as a mentor to others.
• Supports large-scale implementations by providing system or regional coordination of training.
• Conducts education and training demonstrating proficiency in contemporary teaching strategies and modalities.
• Works with Learning and Development, program managers, analysts, and others to assess and develop training to meet system or departmental needs.
• Provides data to document training and validate competency in the learning management system.
• Assesses satisfaction with training and evaluates impact and value.
• Performs other duties as assigned.

Requirements

• Bachelor's Degree required, or equivalent knowledge and skills obtained through a combination of education, training, and experience.
• Master's Degree in Education, Instructional Design, or a similar area preferred.

Qualifications

• Minimum of 2 years of training or equivalent experience, preferably in healthcare.
• Experience with projection equipment and/or webinar technology.
• Experience in a large or multi-campus organization preferred.
• Additional training or certification in adult learning, education, instructional design, or human performance improvement preferred.
• Experience implementing Athena systems, with understanding of workflows and delivering Athena training preferred.
• Experience with large-scale technology implementation development preferred.

Skills

• Proficient in the use of MS Office applications (Outlook, Excel, Word, and PowerPoint).
• Knowledgeable in the use and application of ROI and Human Performance Technology to Learning and Development.
• Project management skills.
• Excellent verbal and written communication skills.
• Technical training development and learning management systems (LMS).
• Ability to travel up to 50% of the time.
• Flexible schedule.

Working Conditions

• Consistently operates computer and other office equipment.
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects. Sedentary work.
• Predominantly operates in an office environment. Some time spent on-site in medical/hospital settings.
• Vision and hearing required within normal limits (glasses, contacts, hearing aids permitted). Ability to communicate and exchange accurate information.

Benefits

• Full medical, dental, and vision coverage.
• 403b retirement plan with employer base and matching contributions.
• Paid time off.
• Employer-paid life and disability insurance with additional buy-up coverage options.
• Tuition and continuing education reimbursement.
• Wellness benefits and expanded EAP and mental health program.