Training Specialist I

Job Overview

Berkshire Hathaway HomeServices PenFed Realty (PenFed Realty), a wholly owned subsidiary of PenFed Credit Union (PenFed), is hiring a (Remote) Sales Solutions Specialist I.

Responsibilities

• Curriculum Development and Delivery: Deliver training programs (self-paced and instructor-led) for real estate agents and employees and assist in their development.
• Content Creation and Management: Create and maintain training materials using established templates and standards.
• Learning Management System (LMS) Administration: Upload, update, and maintain content within the LMS.
• Workshop Delivery: Deliver established agent-centric workshops to enhance performance and maximize tool utilization.
• Transition Support: Process all agent and employee transitions into sales solutions programs and tools, including onboarding, termination, and changes.
• Specialized training support: Provide support and training for assigned onboarding.
• AI content improvement: Continuously learn and apply AI tools to improve day-to-day processes.
• Training Evaluation and Improvement: Collect feedback and assist in analyzing it to improve training effectiveness.
• Subject Matter Expertise: Build and maintain working knowledge of sales solutions programs and tools.
• Stakeholder Communication: Communicate program upgrades and updates to relevant stakeholders.
• Change Management Implementation: Support change management efforts to facilitate the adoption of new programs and tools.
• Technical Support and Troubleshooting: Provide first-line support and troubleshooting for agents and employees, escalating complex issues as needed.
• Vendor Relationship Management: Assist with vendor relationships to support agent productivity.
• Cross-functional Collaboration: Partner with internal departments for training on tool upgrades and new implementations.
• Industry and Professional Development: Stay abreast of industry trends and innovations in training and development.

Qualifications

• Equivalent combination of education and experience is considered. Bachelor's degree, or equivalent combination of education and experience, preferred.
• One to three (1-3) years of related work experience required.
• Excellent written and verbal communication skills.
• Strong organizational skills, including attention to detail and the ability to multitask.
• Proficiency in Microsoft Office or Google Workspace programs, and content development tools such as Loom or equivalent applications.
• Able to work independently and collaboratively within a team environment.
• Self-directed with the ability to complete tasks with minimal supervision while maintaining transparency and accountability.
• Able to effectively use internal and external resources to achieve objectives.
• Commitment to professionalism and ethical behavior; ability to handle confidential information with discretion.
• Experience using AI tools preferred.

Supervisory Responsibility

This position will not supervise employees.

Licenses and Certifications

• Instructional Design certification or Training certification is preferred.
• Real estate license or experience desired.

Pay and Benefits

• The anticipated starting salary range for this role is $45,400.00 - $100,900.00.
• This position is eligible for an organizational performance based annual bonus, subject to board discretion and approval.
• This position is eligible for an individual performance based annual bonus.
• Benefits At PenFed, we offer a robust benefits package designed to support you both personally and professionally. You'll have access to comprehensive health, dental, and vision plans; paid time off; and family-friendly benefits like paid parental leave, care support, and fitness center access. Financial wellness is encouraged through features like a 401(k) match, employee loan discounts, and fully paid life and disability coverage. We also support growth via education assistance, community involvement, and volunteer opportunities.

PenFed's Purpose and Values

Helping members achieve their dreams since 1935. Pentagon Federal Credit Union (PenFed) is one of America's largest federal credit unions, serving 2.8 million members worldwide with $29 billion in assets. PenFed offers market-leading certificates, checking and savings, credit cards, personal loans, mortgages, auto loans, and a wide range of other financial services, always with members' interests in mind. PenFed is federally insured by the NCUA and is an Equal Housing Lender.

Contact Information

Contact human resources (HR) with any questions or requests for accommodation at Careers@PenFed.org.