Training Program Manager, Amazon Worldwide Grocery Stores (WWGS)

About the role

The World Wide Grocery Stores (WWGS) training team drives operational excellence through innovative, scalable training solutions that empower thousands of team members and leaders across Amazon's grocery portfolio. We support multiple grocery formats—from neighborhood markets to large-format stores—and we're seeking an exceptional training professional to join our dynamic, fast-paced environment where we constantly raise the bar on operational training.

Responsibilities

• Lead the end-to-end design, development, implementation, and iteration of learning projects that drive operational excellence across multiple grocery formats and regions
• Design and implement measurement strategies (Kirkpatrick model, business impact analysis) to evaluate program effectiveness and drive continuous improvement
• Write compelling business documents (6-pagers, program briefs, status reports) and develop instructional content using authoring tools; present data-driven recommendations to senior leadership
• Build and maintain strong partnerships with stakeholders across Operations, PXT, and regional leadership to align learning solutions with business priorities
• Develop curriculum frameworks and create scalable mechanisms for program adoption, quality control, and change management across stores
• Leverage data and metrics to inform program strategy and demonstrate ROI
• Facilitate virtual and in-person training sessions to store trainers, when needed
• Champion team member development needs while balancing business requirements, operational constraints, and labor model considerations
• Conduct ongoing training needs assessments through field observations, stakeholder interviews, and data analysis to identify gaps and prioritize solutions
• Partner with field operations leadership to validate training effectiveness and gather frontline feedback; travel to store locations as needed (up to 5% expected)
• Leverage AI tools and technologies to automate tasks, support data analysis, and streamline content reviews to increase team efficiency and quality

Requirements

• 3+ years of program or project management experience
• Experience using data and metrics to determine and drive improvements
• Experience working cross functionally with tech and non-tech teams
• Bachelor’s degree in Instructional Design, Adult Learning, Learning & Development, Human Resources, Organizational Development, or related field (or equivalent)
• 3+ years of experience in training, instructional design, or learning & development, experience with authoring tools (Articulate, Vyond, Adobe Creative Suite, Camtasia, or similar)

Qualifications

• Master’s degree in Instructional Design, Adult Learning, Organizational Development, or related field (preferred)
• 3+ years of driving end-to-end delivery and communicating results to senior leadership
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Experience in change management and process improvement, designing scalable solutions and implementing quickly
• Experience in grocery retail, store operations, or field operations environments
• Experience with learning management systems (KNet, Amazon Learn) or other enterprise learning platforms
• Experience building processes, training project frameworks, and program schedules
• Experience using AI tools (e.g., generative AI, automation platforms) to improve workflow efficiency, data analysis, or content development

Skills

• Data analysis and interpretation
• Project management
• Collaboration and stakeholder management
• Instructional design and content creation
• Learning management system (LMS) proficiency
• Change management and process improvement
• AI tool usage

Benefits

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information.

Learn more about our benefits at https://amazon.jobs/en/benefits.