Training & Product Support Manager
Job Overview
We’re seeking a Technical Training & Product Support Operations Manager in Salt Lake City-based. Relocation is available for the right candidate.
Key Job Responsibilities
Lead a team of technical trainers and communicators supporting the entire Komatsu West region
Provide hands-on technical assistance and guidance across departments
Develop and implement training plans tailored to the skill gaps and operational needs of regional service departments
Evaluate the health and capabilities of service teams to reduce rework and improve service outcomes
Develop and oversee the progression plan for service technicians, ensuring alignment with Komatsu standards and career development goals
Manage internal product support systems and ensure consistent quoting and support processes across teams
Support internal customers (PSSRs and service departments) with tools, programs, and campaign execution
Ensure alignment with Komatsu requirements for factory campaigns, fixes, and technical updates
Oversee billing, contracts, and expiration of Komatsu Care Programs
Responsible for administration of MyKomatsu & Komtrax contracts for Komatsu West
Oversee warranty operations across multiple locations and ensure compliance with internal standards
Standardize warranty processes across all service teams to ensure compliance and efficiency
Monitor KPIs daily to ensure warranty operations meet internal and Komatsu standards
Ensure accurate and proper documentation supporting warranty claims
Foster a culture of accountability, teamwork, and proactive support
Collaborate with cross-functional teams and Komatsu contacts to ensure regional alignment
Lead with empathy and clarity, helping your team succeed through shared goals and mutual support
Qualifications/Requirements
3+ years of technical experience in heavy equipment
Experience in training program development and delivery
Excellent communication and organizational skills
Additional Information
Company Benefits
Health benefits: Medical, dental, vision, HSA, wellness programs, etc.
401k, pension and/or employee savings programs
Employee time off (vacation and designated holidays)
Employee and family assistance programs
Disability benefits
Life insurance
Employee learning and development programs
Diversity & Inclusion Commitment
We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion.
Company Information
Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company’s founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all.
EEO Statement
Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.