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Jobs · OTHR · California

Training / Phlebotomy Specialist - Licensed

Quest Diagnostics · Los Angeles, California, United States · 2 mo ago
OTHR$70k/yrFull-time

This position requires a state phlebotomy license. (Quest does not accept NHA licenses in CA, WA, NV.)

About the Role

Under the direction of the Territory Manager, provides technical and non-technical training to all staff; writes and updates procedures including the State Phlebotomy Licensure Program; performs site visitations and process analysis; administers staff competency testing, conducts in-services and meetings; conducts interviews for externs and interacts with Patient Services management, IT management, Billing Management, Commercial Group and staff. Monitors Corporate Initiatives.

Schedule

Monday to Friday, 8:00 AM to 5:00 PM, with rotational weekends.

Pay

Pay range: $70,000+ per year. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.

Benefits

We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects – physical, financial, and developmental. Depending on whether it is a full-time position, some of the benefits offered may include:

  • Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
  • Best-in-class well-being programs
  • Annual, no-cost health assessment program Blueprint for Wellness®
  • healthyMINDS mental health program
  • Vacation and Health/Flex Time
  • 6 Holidays plus 1 "MyDay" off
  • FinFit financial coaching and services
  • 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
  • Employee stock purchase plan
  • Life and disability insurance, plus buy-up option
  • Flexible Spending Accounts
  • Annual incentive plans
  • Matching gifts program
  • Education assistance through MyQuest for Education
  • Career advancement opportunities

Responsibilities

  • Provides technical and non-technical training to new and existing employees in the Patient Services Department:
    • Computer functions i.e. Care360, QLS or other internal lab systems
    • Specimen collection and processing
    • Patient Care Gold Standards
    • Forensic urine collections (DOT and non-DOT collections)
    • Quality control/assurance
    • Patient Service Center Standard Operating Procedures (SOPs)
    • Billing (including bad debt reductions)
    • Compliance
    • Safety and Environmental Health and Safety (EHS)
  • Provides, develops, and maintains training material for Site Leads, Group Leads and Supervisors:
    • Writes new procedures as directed
    • Implements roll out and required training of new procedures
    • Develops training material for customized training, new hire training, Site Leads, Group Leads and Supervisors
  • Performs site visitations and process analysis to:
    • Verify adherence to SOPs, compliance, and safety
    • Enhance performance of sites not meeting corporate metrics
    • Observe current processes, recommend improvements, and assist with implementation
  • Externship Program Responsibilities:
    • Schedules and conducts Extern interviews
    • Assesses Phlebotomy skills
    • Provides training for Externs
    • Provides feedback to Territory Manager/Supervisor on Extern performance
  • Monitors and troubleshoots implementation of Corporate Initiatives
  • Keeps a year-to-date spreadsheet for the territory on:
    • Easypay
    • Open Invoice
    • PCGS
    • E-learning Training Initiatives
  • Performs UAT Testing
  • Must have a valid driver’s license and clean driving record
  • Ensure the confidentiality of patients, employees, and laboratory documents.

Requirements

  • 3-5 years of phlebotomy and/or Patient Services supervisory experience
  • Valid driver’s license and clean driving record
  • Phlebotomy certification (required in certain states, e.g. California, Nevada, Washington and Louisiana)
  • Forensic urine collections (DOT/non-DOT) certification where applicable
  • High School Diploma or Equivalent (Preferred)

Qualifications

Physical and Mental Requirements

  • Position requires travel
  • Occasional attendance at meetings or training sessions during the evening hours
  • Occasional overnight travel may be required
  • Specific vision abilities required by this job include color vision
  • Required to drive, including long distances
  • Occasionally lifting up to 25 pounds
  • May require extended periods of focus
  • May require extended periods of sitting or standing
  • Ability to manage stress
  • Capable of handling multiple priorities in a high-volume setting

Knowledge

  • Knowledge of computer applications (Microsoft Word, Excel, PPT, and Outlook)
  • Practical knowledge in patient services data entry (QLS, IDAA, Care360)

Skills

  • Strong communication skills
  • Strong problem-solving skills
  • Strong time management skills
  • Strong prioritization skills
  • Strong collaboration skills
  • Strong critical thinking skills

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