Training Manager-SS-Learning & Development

About the role

Position Overview SCOPE OF ROLE The Learning Experience Design Manager is responsible for the design, development, delivery, and evaluation of learning programs and experiences across the organization. The role partners with leaders and subject matter experts to assess learning needs, develop effective learning solutions, and facilitate learning experiences that build employee knowledge and skills. Through strong project management, stakeholder collaboration, and creative application of adult learning principles, the manager ensures learning programs are engaging, impactful, and aligned with organizational priorities. The position also contributes to strengthening the overall effectiveness of the L&D function as well as department operations.

Work Location: In Person

Responsibilities

• Learning Strategy & Performance Consulting: Partner with leaders, subject matter experts, and stakeholders to identify learning and performance needs. Conduct needs assessments and discovery activities to inform learning solutions. Guide stakeholders in identifying performance gaps and determining appropriate learning and non-learning solutions. Recommend learning, development, and performance support interventions (formal, social, experiential) aligned with organizational goals and budgets. Translate business needs into measurable learning outcomes.
• Learning Experience Design: Design, develop, curate, and continuously improve learning experiences grounded in adult learning and learning experience design principles. Ensure learning experiences are accessible, engaging, and learner-centered. Collaborate with subject matter experts and stakeholders to develop engaging and relevant learning content. Create curricula, learning journeys, instructional content, educational media, workshops, session slides, train-the-trainer programs, facilitator guides, learner resources, manager guides, and support tools. Source and evaluate external learning resources, programs, and content providers.
• Program Ownership & Project Leadership: Manage learning programs and learning design projects from planning through implementation and evaluation. Develop project plans, timelines, communication strategies, and implementation approaches for learning initiatives. Coordinate with stakeholders, facilitators, vendors, and project teams to ensure successful execution. Monitor program effectiveness and recommend improvements based on learner and stakeholder feedback.
• Learning Quality & Continuous Improvement: Support learning evaluation efforts. Contribute to the development and implementation of learning quality standards, design standards, and best practices. Participate in departmental initiatives